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Key Performance Indicators for Facility Operations

Key Performance Indicators for Facility Operations. Roger Young FacilityMastersOnline.com roger@facilitymastersonline.com 978-886-6093. Simple Truths. High Expectations Internal/External More with Less Demonstrate Success Be Credible. How to Maintain Credibility.

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Key Performance Indicators for Facility Operations

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  1. Key Performance Indicators for Facility Operations Roger Young FacilityMastersOnline.com roger@facilitymastersonline.com 978-886-6093

  2. Simple Truths • High Expectations Internal/External • More with Less • Demonstrate Success • Be Credible

  3. How to Maintain Credibility • Demonstrate … quantitative measuring • Show … results • Developstandards and setexpectations • Demonstrateeffectiveness

  4. Strategy • Understand the Expectations • Know the Key Questions • Identify the Metrics • Collect Data as Part of the Process • Compare Metrics Over Time • Benchmark With Others

  5. Expectations • Properly Maintaining School Facilities • Energy Efficiency • Maximize Resources • Minimize Risk • Environmental Safety

  6. Properly Maintain School Facilities • Key Questions/Metrics – • What is being done? • Completed work orders by type (routine, PM, emergency), trade, system, use of PM templates, cost • How well is it being done? • Time to complete, run time, emergencies, staff survey • What needs to be done? • Deferred work orders, life cycle analysis, capital needs and renewal, facility audit

  7. Properly Maintain School Facilities • Collect Data (Timely, Comparable, Accurate) • Work order, date initiated, date completed • Type of work (PM, emergency, routine), location • Category (HVAC, roof, electrical, plumbing, grounds) • Cost, labor time • Type and condition of equipment • Part of Process – Maintenance Management System such as SchoolDude.com

  8. Maintenance Program Number of Work Orders Backlog Status of Budget Emergency Work Orders Days to Complete Work Orders PM Hours Quality Assurance

  9. Examples …

  10. Surveys…

  11. Energy Management … Consumption Conservation Accomplishments Data: • BTU’s • Sq Ft Buildings • Degree Days • Comparison Over Time • Types of Energy

  12. Convert all units to K BTU to benchmark/rank schools according to how much energy they use per square foot. Energy Conversion Factors 1 kWh = 3.412 kBtu 1 Gal Propane = 91.6 kBtu 1 CCF = 103 kBtu 1 Gal #2 Fuel Oil = 139 kBtu

  13. SchoolDude UtilityDirect Energy Cost/Sq Ft Report

  14. KPI: Custodial • SF / custodian • Overall cost in $/SF • Custodial materials cost in $/SF • Overtime • Satisfaction Survey

  15. KPI: Personnel • Turnover • % of staff replaced • Change in staff size • Attendance rates • Average cost of pay and benefits per person

  16. KPI: Overall • Square footage per student • Students per athletic field • Overall cost of custodial, utilities, maintenance in $/SF • Comparison metrics: • Overall cost / building age • Overall cost / enrollment • Overall cost / total • Percent of district square footage in portables

  17. KPI: Environmental Safety • Student injuries • Number of inspections • Respiratory complaints with nurse • State and federal reporting • IPM complaints • Life safety inspections

  18. Strategy • Understand the Expectations • Know the Key Questions • Identify the Metrics • Collect Data as Part of the Process • Compare Metrics Over Time • Benchmark With Others

  19. Thank You

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