1 / 13

UNC-CH Remedy Implementation

UNC-CH Remedy Implementation. Tomee Howard Freaky Friday Presentation May 16, 2003. Overview. Remedy Team Campus-Wide Implementation Multiple Applications & Access RFS: Features & Futures Q & A. Remedy Team. Remedy Development Remedy Services. Remedy Development.

dusty
Télécharger la présentation

UNC-CH Remedy Implementation

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. UNC-CHRemedyImplementation Tomee Howard Freaky Friday Presentation May 16, 2003

  2. Overview • Remedy Team • Campus-Wide Implementation • Multiple Applications & Access • RFS: Features & Futures • Q & A

  3. Remedy Team • Remedy Development • Remedy Services

  4. Remedy Development • Administer Remedy Application Software • Keep Remedy Available • Maintain All Remedy Applications • Increase Functionality of Current Apps • Develop New Applications • Third Party Product Evaluation • Harass Tomee

  5. Remedy Services • Provide User Support, Training & Documentation • New Groups and Users • Proxy between Users & Development • Purchase & Track Licenses • Develop & Maintain Web-Submit • Reporting • Evangelists

  6. Campus-Wide Implementation • Who Uses Remedy – (link) • Group Data Administrators • Remedy Advisory Council • Scalable Enhancements • Change Management

  7. Campus Best Practices • “Because” in the Work Log • Assign to Group • Major Searches 4 PM – 8 AM

  8. Multiple Applications • Project Tracking System PTS • Hardware Repair • Asset Management (Loaner) • RAM Shop

  9. Multiple Access Points • Windows • Unix Client • RFS Lite – (link) • Remedy Web • Email Update and Email in • Web Submit – (link)

  10. RFS: Features • Onyen Look-up • Audit Trail • Blox Tab • Email Notification of Updates • IP/Hardware Address Look-up

  11. RFS: Futures • Attachments to RFS • On-Call Scheduling • Expanded Reporting • Upgrade Server to Remedy 5.1

  12. Remedy 5.1 • Increased Fault Tolerance • Kerberos Authentication Ability • Email Notification of Ticket # if Ticket is Created by Email-in • Web Application to Replace UNIX Client • Email Enhancements

  13. Questions • Likes and Dislikes • Would be nice features • Copy of slides available from: http://www.unc.edu/remedy/ • How to Contact Us?

More Related