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AudioCodes One Voice for Lync

AudioCodes One Voice for Lync. Jasper Maters, AudioCodes Jasper.maters@audiocodes.com 0031 6 519 17 446. Lync: Customer Momentum. Million Lync Licenses Sold. % of Fortune 500 use Lync. 40. 70. Federated Organizations. Telephony users. 5M. 14K. US Enterprises who trial Lync Voice

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AudioCodes One Voice for Lync

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  1. AudioCodes One Voice for Lync Jasper Maters, AudioCodes Jasper.maters@audiocodes.com 0031 6 519 17 446

  2. Lync: Customer Momentum Million Lync Licenses Sold % of Fortune 500 use Lync 40 70 Federated Organizations Telephony users 5M 14K US Enterprises who trial Lync Voice plan to deploy 86% % growth rate of telephony users 250

  3. “If all you have is a hammer, everything looks like a nail”

  4. AudioCodes’ One Voice for Lync 1 1 One source for all voice network elements 1 One expert team for voice professional services 1 One point of contact for voice support

  5. AudioCodes: A Brief Intro • Market leader in VoIP networking Products • Ranked #1in low and mid density media gateways for service providers • Ranked #3in enterprise session border controllers (Infonetics 2012) • Deployed in over than 100 countries in service provider and enterprise networks • Strong brand for quality & performance • Global partnership with leading telecom players • 20 years of VoIP expertise • Public since 1999

  6. Strong Global Presence • Worldwide presence: • Headquarters: Israel • USA and Canada • APAC: Singapore, Korea, China, India, Australia, Japan, Hong Kong • EMEA: UK, France, Benelux, DACH, Russia, Italy, South Africa, Poland • CALA: Miami, Brazil, Mexico, Argentina, Colombia • Global Distribution Network covering more than 100 countries • Support Centers covering all time zones • 3 Logistics Centers in North America, EMEA and APAC

  7. Suite of Solutions for Microsoft UC Voice The only vendor with complete voice solutions offering for Lync

  8. Comprehensive Qualified Lync IP Phones Qualified as Lync-compatible • Provisioning via Lync • Simple, secure sign-in • Full support for Microsoft's RTA • Lync contacts displayed on LCD screen (440HD model) Lync presence indication Optional tablet expansion for attendant console* 430HD IP-Phone 440HD IP-Phone 420HD IP-Phone Benefit from full integration with Microsoft Unified Communications Qualified as Lync-compatible • Enhanced “Better Together” support over Ethernet* *Available Phase 2

  9. Complete Set of Products for All Connectivity Needs • SIP Trunking • TDM Trunking • Connectivity to Local PBX • Integration with Non-certified IP-PBX

  10. Full suite of Enhanced Gateways & E-SBC • AudioCodes Enhanced Gateways and E-SBCs offer investment protection • Supporting gradual migration from TDM to Lync, and from PSTN to SIP Trunking using the built-in Enterprise class Session Border Controller • Secured SIP Trunk connectivity • Connectivity for analog phones, fax machines • Lync migration support with advanced routing features • Public Switched Telephone Networks connectivity • TDM and IP-based Private Branch Exchanges Integration Mediant 3000 Mediant 2000 Mediant 4000 Mediant 1000 Mediant 800 E-SBC Enhanced Gateway Enhanced Gateway and E-SBC Enhanced Gateway and E-SBC Enhanced Gateway and E-SBC Small Sites Small - Medium Sites Medium - Large Sites Large Sites Very Large Sites

  11. Full suite of Enhanced Gateways & E-SBC • Typical design of Lync at headquarters Headquarters site AudioCodes Enhanced Gateway and E-SBC AudioCodes Lync Compatible SIP Trunking and/or PSTN PBX/IPPBX Analog Devices Lync Endpoints

  12. Full suite of Survivable Branch Appliances (SBA) Family of Survivable Branch Appliances that can fit any branch location and size Mediant 2000 SBA Mediant 1000 SBA Mediant 800 SBA Small Branches Small - Medium Branches Medium - Large Branches

  13. Full suite of Survivable Branch Appliances (SBA) • Typical design of Lync at a branch Branch office AudioCodes SBA and E-SBC IP WAN AudioCodes Lync Compatible Analog Devices PBX/IPPBX SIP Trunking and/or PSTN Lync Endpoints

  14. Applications - SmartTAP • Transaction Verification • Quality Assurance • Dispute Resolution SmartTAP is a secure, stable and certified solution for Lync that enables the recording of key business interactions • Certified • Microsoft LYNC FIRSTqualifiedrecording solution • Economic • No conferencing resources needed • Port Mirroring is optional • No impact on quality of conversation • Feature Rich • Record ALL User Types for ALL call scenarios including Mobile or Home Users. • Recording of Microsoft RTA codec with built in transcoding • Remote Branch Survivability • Scalable from as small as 8 to N concurrent sessions on a single or distributed server configuration Compliance Recording

  15. Applications - Auto Attendant AudioCodes' Auto Attendant is an Interactive Voice Response (IVR) system that provides enterprises with a powerful and flexible tool to manage inbound calls and deliver them to the intended destinations.

  16. Applications – Campus DECT Support AudioCodes DECT Mobility Capabilities: • IP DECT system integration • Multi access point support • Individual mapping of DECT extension into Lync user account • Support a variety of IP DECT systems includes: • Gigaset • Aastra • LG-Nortel • ICON • ASCOM Features Supported (Partial list): • Registration • Basic Calls (In/Out) • Caller ID • Call Waiting • Call Hold • Call Transfer • Call Forward • Multiple Lines • Speed Dials • Speaker Phone

  17. Management • Range of management tools to ensure smooth deployment and operation • Integration with Microsoft SCOM • SCOM plug-in to monitor the SBAs and Enhanced Gateways through Microsoft centralized System Center Operations Manager • Monitoring Gateway alerts and performance information • Enterprise-Grade centralized Element Management System (EMS) • Operations, Administration, Monitoring and Provisioning • SBA centralized update tool • Simplified operation and cost reduction • Session Experience Management (SEM)

  18. Management - Voice Quality Monitoring Session Experience Manager (SEM) software is an intelligent analysis tool for monitoring the quality of VoIP calls within the enterprise network and its connecting trunks to service providers

  19. One Expert Team for All Your Services Needs One supplier that provides you expert professional services… ONE supplier that provides you with expert customer support… Network Readiness Assessments Planning & Design 24x7 Technical Support Software Upgrades 12 3 9 6 Remote Monitoring Spares Management Installation & Implementation Training

  20. One Expert Team for All Your Services Needs • Professional Services for Lync deployment • Planning, Design, and Project Management for • Network readiness assessment • PSTN/PBX/SIP Trunk Integration • Voice Network Survivability Design • Implementation of Microsoft Lync solutions • Physical Installation • Configuration • Training • Day-to-day maintenance and monitoring services • AudioCodes Professional Services • Provided Globally • Complementary to the voice partner services • Ensuring that all integration challenges are met

  21. One Expert Team for All Your Services Needs • AudioCodes Academy - Career Development with Lync • A full suite of training to develop your technical skills for Lync deployments using AudioCodes • Hands-on certification training • Remote instructor led training • Trainings by local training partners Certification Training – Participants are awarded with AudioCodes professional certification AudioCodes Solutions in Microsoft® Lync™ Server 2013 Environment - Advanced AudioCodes Solutions in Microsoft® Lync™ Server 2013 Environment - Essentials & Configuration Educational Training – Participants are awarded with record of completion Online Instructor Led - AudioCodes Solutions in Microsoft® Lync™ Server 2013 Environment - Essentials & Configuration

  22. Follow The Sun Comprehensive Technical Support • Operations and Support • Help Desk • Remote Monitoring • Software Upgrade • Advance Replacement • Managed Spares • On-Site Break/Fix

  23. AudioCodes’ One Voice for Lync

  24. “If all you have is a hammer, everything looks like a nail”

  25. Jasper Maters Sales Director Benelux jasper.maters@audiocodes.com +31 6 519 17 446

  26. AudioCodes’ One Voice for Lync Questions: • Question 1: What protocol does AudioCodes uniquely • support in its Lync phones? • Question 2: What is the best AudioCodes solution to use to connect to a SIP Trunk? • Question 3: Does AudioCodes support SCOM for management? • Question 4: What percentage of Fortune 500 companies use Lync today? • Question 5: What colours are the AudioCodes Lync phones available in?

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