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Enhancing Public Sector through ICT Innovations: Trends and Current Initiatives

The presentation explores the role of ICT innovations in the public sector, focusing on the need for continual adaptation and improvement of services. It highlights trends in open innovation, collaborative platforms like Proctor & Gamble's PeopleConnect, and successful CPSI initiatives such as Honeydew Policing. The discussion emphasizes the importance of combining technological advancements with efficiency innovations to enhance service delivery. Additionally, it addresses the expectations from SITA and CIOs for affordable broadband and improved procurement systems to foster innovation in the public sector.

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Enhancing Public Sector through ICT Innovations: Trends and Current Initiatives

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Presentation Transcript

  1. Pierre Schoonraad Insert Topic: ICT Innovations in the Public Sector Date: 22 October 2013 Track: Government Enabled by Innovation

  2. Content • Background • Why do we innovate? • ICT Innovation • Areas of interest / trends • Current CPSI projects • Expectations

  3. Background • CPSI – Facility of the whole of Government to entrench culture and practice of innovation in the public sector • Innovation ≠ ICT • ICT as an enabler of innovation, many innovations non-technological • Category in our Annual CPSI Public Sector Innovation Awards – 11years of observing ICT innovations

  4. Why do we innovate? • Not because there is now technology available • Citizens are sophisticated and expect more • (Criminals too and exploit our vulnerabilities) • Doing more with less (efficiency) • When what we have done before is not working (effectiveness) • When Technology offers new possibilities to improve services

  5. What is “ICT Innovation” • ICT as a term somewhat outdated • Whereas ‘ICT’ captured the convergence of Information and Communication technologies, we now have the convergence of many more technologies, including photography, navigation, music, bio-medical, etc. • Innovation vs Invention

  6. Trends • Open Innovation • Need platforms, access to data & OSS • E.g. Proctor & Gamble • “PeopleConnect” (internal “Facebook”) • Connects 138,000 employees,160 countries to share ideas and expertise; explore opportunities and overcome challenges; collaborate on projects. • Cross-sectoral solutions • E.g. Lodox – from mining to cutting edge health care (even featuring on Grey’s Anatomy) • Health to Crime prevention

  7. Trends • Agile development • Emphasis on solutions that work, not pre-packaged • Specific outcomes within specific time-frames • “Hacking”, hackathons and accelerators (part of the Open paradigm) • Exploratory programming and hardware configuration / re-assignment • Short timelines from idea to final product • Further development through accelerators

  8. Trends • Combining disruptive innovation with efficiency innovation (Clayton Christensen) • Using efficiency innovations to create savings • Using savings to fund disruptive innovations • Disruptive innovations to improve service delivery

  9. Current CPSI Initiatives • Honeydew Policing • Best practice (NYC) • Adapted and contextualised (SA Priority crimes, unique features of the cluster) • Agile Development • Interoperability of existing and new systems • PPP

  10. Current CPSI Initiatives • Cooperative Inland Waterways Safety Project • Cooperative model – only government • Policy implementation • ICT and non-ICT • Testing and adapting solutions then tender • Strong project management methodology

  11. Current CPSI Initiatives • Partnership with The Innovation Hub • Leverage Innovation Exchange and GAP • Innovation Exchange (www.exchange.theinnovationhub.com) • Open Innovation platform based on Nine Sigma methodology • Provide access to “Open innovation eco-system” • Seekers of solutions meet innovators • GAP (Gauteng Accelerator Programme) • Competition around government challenges • ICT (focus on Mobile), Medical, Green, Biosciences

  12. Current CPSI Initiative • Energy Efficiency at Helen Joseph Hospital • Average cost of electricity: R1m per month • Potential savings: R3m per year • ICT to measure trends and consumption • Combination of ICT (building management) and non-ICT solutions (behavioural change, swop-outs) • Developing a model to leverage efficiency innovation to release funding (actual savings + ESKOM rebates)

  13. Expectations from SITA and CIOs • Affordable BROADBAND • “SITA Cloud” – using redundancies • Procurement of ICT innovations (vs “SITA Tender”) – need a more sophisticated system • Stronger link with NSI – e.g. “Wireless mesh”, Big Data projects of CSIR, SAnote • Funding for ICT innovations and innovators

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