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Chapter Sixteen

Chapter Sixteen. Understanding Information and e-Business. 16 | 1. Learning Objectives. Examine how information can reduce risk when making a decision Discuss management’s information requirements. Outline the five functions of an information system

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Chapter Sixteen

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  1. Chapter Sixteen Understanding Information and e-Business 16 | 1

  2. Learning Objectives • Examine how information can reduce risk when making a decision • Discuss management’s information requirements. • Outline the five functions of an information system • Describe how computers and technology help improve productivity in decision making, communications, sales, and recruiting and training • Analyze how computers and technology change the way information is acquired, organized, and used • Explain the meaning of e-business • Describe the fundamental models of e-business • Explore the factors that will affect the future of e-business 16 | 2

  3. Information and Risk • Be prepared to discuss the relationship between the availability and quality of Information and Risk • Can having the right information reduce the riskiness of business decisions? • What are information rules? • What is the role of information rules in business? • Are information rules static or dynamic? 16 | 3

  4. Can Information Reduce Risk When Making a Decision? • Define • Data • Information • Database • Knowledge management (KM) • Management Information System (MIS) • What is the purpose of MIS? • MIS interacts with which functional areas of a business? • Information Technology Officer 16 | 4

  5. What is a Management Information System? • What are a Firm’s Information Requirements? • How does the Size and Complexity of the System vary between different firms? • What are the Five Management Information System Functions? • Collects data • Stores data • Updates data • Processes data into information • Presents information to users 16 | 5

  6. How Do Employees Use Management Information Systems? • Know the different sources for Collecting Data • Internal Sources • External Sources • Know the different cautions about data collection outlined in the textbook • Know how employees use a MIS • Storing Data • Updating Data • Processing Data • Presenting Information • Verbal Information • Visual Displays • Tabular Displays 16 | 6

  7. Improving Productivity with the Help of Computers and Technology • Be prepared to discuss areas where computers and technology are able to improve productivity • List and explain the importance of the three applications that can help to improve and speed the decision-making process in an organization • Decision Support System (DSS) • Executive Information System (EIS) • Expert System • How can technology help • Improve organizational communication • Assist the sales force • Train employees • Recruit employees 16 | 7

  8. Computers, Technology and New Ways of Working • Be familiar with the terms • Telecommuting • Virtual Offices • Technology • What are the benefitsand challengesof these new ways of working? • What is Business Applications Software? • What functions does it feature? • How can it help businesses improve productivity? 16 | 8

  9. Improving Productivity with the Help of Computers and Technology (cont’d) • What is the importance of conducting Computer Backups and preparing for Disaster Recovery? • Be familiar with the steps required for proper computer backups • Schedule data and information backups • Backup the computer system needed to access data • Keep backups offsite • Test backup systems • May be performed by employees or outside vendors 16 | 9

  10. Using Computers and the Internet to Obtain Information • Define • Information Society • Internet • World Wide Web (the Web) • Broadband Technology • Network • Wide-Area Network (WAN) • Local-Area Network (LAN) 16 | 10

  11. Using Computers and the Internet to Obtain Information (cont’d) • Know why it is important that computers and software be standardized • Accessing the Internet • What do URL and HTTP stand for? • What are important considerations and tips when creating a website for a firm? 16 | 11

  12. E-Business • Define E-Business • Be prepared to discuss how to organize e-business resources • What role does Outsourcingplay? • How should a firm combine e-business resources in order to best utilize them? • Be prepared to discuss what customer needs have been created by the Internet • How can e-business satisfy customer needs, both new and old? • How do firms make e-business profitable? 16 | 12

  13. Fundamental Models of e-Business • Define and explain • Business Model • Business-to-Business (B2B) Model • Business-to-Consumer (B2C) Model • Discuss how a firm plans for a new Internet business or builds an online presence for an existing business • Be able to list business models that perform specialized e-business activities 16 | 13

  14. The Future of Computer Technology, the Internet, and e-Business • Be prepared to discuss the following topics • Internet Growth Potential • Opportunity • Social networking sites • Ethical and Legal Concerns • Ethics and Social Responsibility • Internet Crime • Future Challenges for Computer Technology and E-Business • Green IT • Internal Factors • External Factors 16 | 14

  15. Future Challenges for Computer Technology and E-Business • Define Green IT • What are the Internal and External Forces that can affect an E-Business? 16 | 15

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