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How to use CareWeb

Discover how to maximize your use of CareWeb (CWM), a unique collaborative care tool that integrates features from social media platforms and messaging systems. By pressing F5, you can view the information in a dynamic slideshow format. CareWeb allows healthcare providers to send messages about patients, creating an interactive patient "wall" that centralizes important information. This tool enhances communication and collaboration among providers, ensuring that all relevant patient details are easily accessible.

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How to use CareWeb

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  1. How to use CareWeb Press F5 to view as a Slideshow
  2. (press F5 to view as slide show)
  3. CareWeb (CWM) is a collaborative care tool Facebook/Twitter/Pagerbox hybrid Send messages ABOUT patients… …that then wrap around the patient Populates a patient “wall”: Viewable by all providers Searchable by sender/recipient/patient/message Populates your “wall”: you can see your old messages
  4. Why use CareWeb? REPLACES PAGERBOX UNLIKE PAGERBOX (advantages): There’s a Mobile Client! Approximates SMS. Can message nurses on their Wi-Fi (ASCOM) phones Others on the team can view/leave/join the conversation
  5. Getting to CW: 3 ways From MC computers: “CareWeb” on the LaunchPad From your phone—download the application From your computer: bookmark this web page https://medctr-ucsf.my.salesforce.com/apex/careweb CREDENTIALS: what you use to log in to Epic e.g. for Raman Khanna: KhannaR /(password)
  6. Single Sign on (Med Center computers only) After the CW button, this pop-up log-in screen appears: Epic Username (e.g., KhannaR) Enter password TWICE Click “OK” The username/PW are enteredinto MyAccess You are logged into CareWeb Single Sign on is saved. You never have to login again!* *From a Med Center computer that is
  7. CWM Home Screen
  8. Confirming your contact information Is your discipline, service, and level of training correct? Ensure the Enable boxes are checked If applicable: is your pager # correct? Nurses: set shift ASCOM/wi-fi #. Auto-deletes after 12 hours Also note: Anyone can set your # Another nurse Unit Clerk
  9. Sending Messages Find a provider to page Type in “to providers” Auto-completes
  10. Sending Messages Find a patient Type in “about patient” box; OR, Click envelope next to patient’s name:
  11. CWM “Wall” Sender Recipient Patient Patient info Message Time/date
  12. APeX connection & Privacy If you put yourself on a patient’s Treatment team in APeX: Patient shows up in “My patients” You show on their “Treatment Team” You can view patients for whom you are NOT on the TT as well, but these will show up in “Recently Viewed” Look at patients’ walls for the same reasons you might look in their chart! And not otherwise!
  13. Privacy Concerns Paging IS NOT HIPAA compliant because: Pagers aren’t encrypted If you lose your pager, anyone can read it Pages themselves aren’t encrypted Anyone can pluck these out of the air (illegally) Losing a pager is a bigger problem
  14. So: Don’t type the patient’s name CWM already does this for you CWM keeps it “safe” by using minimal identifiers Delete text messages as soon as you read them If you can’t delete right away, do it after 24 hours Take any other precautions you think necessary Minimize the total # of people on a given page Most providers can see messages online anyway! If your pager is lost/stolen, call UC Police IMMEDIATELY! If you lose your smartphone—call IT security!
  15. Summary Use CWM for ALL messages NOT Pagerbox NOT 2-way paging NOT SMS Please let us know immediately if there are problems Raman Khanna Cell: 937-206-6647 Pager: 415-443-6280 Email: 937-206-6647
  16. Thank You
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