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elkan
52 diapositives · 791 Views · Oct 21, 2014

QUIZ ON. CITIZEN CHARTER OF INDIA POST. Q1. Citizen charter can be viewed / downloaded from the web site. www.indiapost.com www.indiapost.in www.indiapost.nic.in www.indiapost.gov.in. Answer (d) www.indiapost.gov.in. Q2. Purpose of the Citizen charter is.

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  1. QUIZ ON CITIZEN CHARTER OF INDIA POST

  2. Q1. Citizen charter can be viewed / downloaded from the web site • www.indiapost.com • www.indiapost.in • www.indiapost.nic.in • www.indiapost.gov.in

  3. Answer • (d) www.indiapost.gov.in

  4. Q2. Purpose of the Citizen charter is • To describe broadly the products and services of India Post • To describe the norms for the services offered • To describe the grievance redressel mechanism in the department • To describe the procedures to be adopted in counter services a) i,ii,iv b) i,ii,iii c) ii,iii,iv d) i,iii,iv

  5. Answer • (b) i,ii,iii

  6. Q3. Chapters in the Citizen charter contains how many parts? • Two • Only one • Three • Five

  7. Answer • (a) • Namely (i) Status Position • (ii) What customers should expect

  8. Q4. Which of the following will be the customers for POSB scheme, as per citizen charter? • Contractors • House wives • Investors in rural area • Salaried persons a) i,iv b) ii,iv c) ii, iii d) i,ii,iii,iv

  9. Answer • (d) i,ii,iii,iv

  10. Q5. Name any 4 services provided to Corporate customers, as per citizen charter: (The team which names 4, only get points)

  11. Answer (any four from the below) • Business Post • Retail Post • Media Post • Logistics Post • Express Parcel Post • Direct Post • Bill Mail Service • e IOD • Free Post

  12. Q6. What the customer should expect from the postmen on the beat, as per citizen charter • To wear Uniform • To collect letters • To sell stamps • To book speed post articles a) i,ii & iv b) i,iv c) i,ii,iii,iv d) i,ii,iii

  13. Answer • (c) i,ii,iii,iv

  14. Q7. The minimum distance kept between letter boxes in rural area is • 0.5 km • 2 kms c) 1.5 kms d) 1 km

  15. Answer • (d) 1 km

  16. Q8. The broad delivery standard for an unregistered parcel within the same district is • 1 day • 2 days c) 3 days d) No such norm

  17. Answer • (b) 2 days

  18. Q9. The broad delivery standard for a registered letter within the state is • 2 days • 3 days c) 4 days d) No such item

  19. Answer • (c) 4 days

  20. Q10 . The broad delivery standard for inter state mail is • 3-5 days • 3-4 days c) 2-3 days d) 1-2 days

  21. Answer • (a) 3-5 days

  22. Q11 . The time frame for settlement of complaint from the date of receipt of complaint is • One month • Two months c) 45 days d) Six months

  23. Answer • (a) One month

  24. Q12 . The nodal officer in the Directorate for complaints is • DDG (Complaints) • DDG (Public Complaints) c) DDG (Public Grievances and Quality improvement) d) DDG (Postal Grievances and Quality Assurance)

  25. Answer • (d) DDG (Postal Grievances and Quality Assurance)

  26. Q13 . For delay in delivery of Speed Post articles, the following will be paid • Compensation of Rs.100 • Compensation of Rs.1000 c) Refund of double the amount of Speed Post Fee d) Refund of Speed Post Fee

  27. Answer • (d) Refund of Speed Post Fee

  28. Q14 . The delivery standard for settlement of claim on death with nomination in PLI • 1 day • 7 days c) 90 days d) 30 days

  29. Answer • (c) 90 days

  30. Q14 . The delivery standard for settlement of claims on maturity in RPLI • 1 day • 7 days c) 90 days d) 30 days

  31. Answer • (d) 30 days

  32. Q15 . The delivery standard for change of nomination in RPLI is • 7 days • 15 days c) 30 days d) 45 days

  33. Answer • (b) 15 days

  34. Q16 . The delivery standard for revival of policy in RPLI is • 7 days • 15 days c) 30 days d) 45 days

  35. Answer • (c) 30 days

  36. Q17 . The delivery standard for transfer of POSB account when the application is given at transferee PO is • Within 7 working days • Within 10 working days c) Within 15 working days d) Within 20 working days

  37. Answer • (d) Within 20 working days

  38. Q18 . The delivery standard for transfer of POSB account when the application is given at the office where account stands is • Within 7 working days • Within 10 working days c) Within 15 working days d) Within 20 working days

  39. Answer • (b) Within 10 working days

  40. Q19 . The delivery standard for settlement of deceased claim case without nomination but with proof of succession is • Within 10 working days • Within 20 working days c) Within 30 working days d) Within 45 working days

  41. Answer • (c) Within 30 working days

  42. Q20 . The delivery standard for settlement of deceased claim case with nomination is • Within 10 working days • Within 20 working days c) Within 30 working days d) Within 45 working days

  43. Answer • (a) Within 10 working days

  44. Q21 . The delivery standard for transfer of KVP when the application is given at PO other than the office of registration is • Within 10 days • Within 20 days c) Within 30 days d) Within 45 days

  45. Answer • (b) Within 20 days

  46. Q22 . The delivery standard for transfer of KVP when the application is given at PO of registration is • Within 10 working days • Within 20 working days c) Within 30 working days d) Within 45 working days

  47. Answer • (a) Within 10 working days

  48. Q23 . The delivery standard for encashment of NSC when presented at other office is • Within 10 working days • Within 20 working days c) Within 30 working days d) Within 45 working days

  49. Answer • (c) Within 30 working days

  50. Q24 . The delivery standard for issue of duplicate KVP at the office of issue is • Within 10 days • Within 15 days c) Within 20 days d) Within 30 days