Executive Coaching: Is it All Monkey Business? Wisconsin SHRM State Conference October 12, 2006 Karen Ostrov, Ph.D. Konect Consulting, LLC
Let’s Talk Together • Share your name, position and company • What is your experience with this topic? • Do you have a burning question about the topic? What is it? • Report out • Create parking lot
Our Topics Today • What is executive coaching? • When to engage a coach? • How to select a coach? • Steps in the coaching process • Tips for a successful collaboration • Q and A • Wrap up and closing thoughts
To Begin . . . Be a Savvy Consumer of Coaching Services
Know What Executive Coaching Is • One-on-one development process • Formal contract between coach and a leadership and/or professional level client • Achieves goals related to professional development and/or business performance • Helps client become more self-aware through use of ACTION learning methods
Categories of Coaching Situations • Skill development: interpersonal or self management skill • Performance: problematic behavior, new challenges • Career Development: competencies needed for the future • When the executive needs to talk
When Coaching Is Appropriate • COMMON THEME: Need to deal with steep learning curve. • Performance makes an important difference to the employer • Relevant learning issues in the “people skills” area • Used in conjunction with formal succession planning programs • Used in conjunction with executive development programs
Appropriate use of coaching, cont’d • People struggling due to no right answers • Learning needs to happen NOW! • Onboarding or assimilating a new hire, FAST!
How a Coach Can Help • Focus of attention • Self-discipline • Validate data • Share new ideas • Support the learning process
When Not to Use a Coach • By consensus: person should leave org. • Person is in exact wrong job • Success in position based on business factors beyond person’s control • Poorly designed org. structure or management process
When Not to Use a Coach (cont’d) • Significant personal problems • Career decision issue best handled by career counselor • Follow fads: Not everyone has to have a coach! • Person doesn’t want one
Tips on How to Select a Coach • Finding a coach • Selecting the right coach for your organization • Working with client in selecting the coach • Things to avoid in a coach • How internal and external coaches can best work together
5 Steps in the Coaching Process • Contracting • Initial Goal Setting • Assessment • Implementation and Action Planning • Evaluation
A Coaching Program Key roles: • HR’s Role • Client’s Role • Boss’s Role • Coach’s Role
The HR Professional’s Role in Coaching • Manage overall coaching program • Support start of new coaching assignments • Support coaching during and at the end or at transition
The Client’s Role in Coaching • Normal anxieties • Ground rules and trust • Taking responsibility • Business relationship • Time commitments • Responsibilities to boss and HR person • Coachable moments
The Boss’s Role in Coaching • Creating case for change • Defining success • Authorizing the coaching • Identifying performance expectations • Providing observations • Assessing how well changes are going • Helping overall effort
The Coach’s Role in Coaching • Structuring coaching process • Communicating with org. sponsors • Setting boundaries for coaching assignment • Evaluating impact of coaching • What coaches don’t do • When to discontinue coaching
Q and A What Do You Think? Is Executive Coaching All Monkey Business?
Wrap Up and Next Steps What we learned today What will you do now?
Here’s How You Can Find Me Karen Ostrov, Ph.D. Principal, Konect Consulting, LLC 7818 Big Sky Dr. Suite 103 Madison, WI. 53719 608.233.6225 www.konectconsult.com firstname.lastname@example.org