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Enhancing Computer Skills for Community Services Team Members: A Case Study

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12 diapositives · 265 Views · Aug 06, 2014

This case study outlines a project that aimed to improve basic computer skills for two new members of the Community Services Team, Colleen Phillips and Leon Earle. Both mentees had limited experience with technology and recognized the need to enhance their skills for better performance in their roles. Through tailored sessions focusing on file management, word processing, emailing, and PowerPoint presentations, they achieved significant milestones. Feedback indicates increased confidence and competence in using essential computer tools, highlighting the importance of foundational e-learning.

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  1. LTM Project: Case Study Community Services & Health Mentor: Julie Goodburn Mentees: Leon Earle, Colleen Phillips

  2. Objectives • The Objectives of this project was to increase the basic computer skills of two members of the community services team. Colleen Phillips Leon Earle

  3. Background • Colleen has been working as an RN for years but never had the opportunity to develop her computer skills. • Leon Earle has been working at a Professor at University and always had somebody to do computer work for him. • Both of them are new to the Community Services Team and have become aware that they needed to “upskill”

  4. Methodology • Surveyed participants and conducted conversations with them to determine their needs. • Both needed assistance with • File management • Word processing (formatting text, saving files) • Attaching documents to Emails • Developing PowerPoint displays. • An additional requirement for Leon was to develop some basic “moodle” skills

  5. Structure File management • Learning the different drives • How to find things that you save Word Processing • Formatting of text • Mouse skills (highlighting text) • Saving, opening and finding files Email • Attaching a document • Forwarding an email

  6. Structure Powerpoint • Basic Formatting • Saving, opening and finding files Additional individual sessions with Colleen to learn how to connect PowerPoint to projector and use in class. Additional individual sessions with Leon to learn basic skills in using moodle

  7. Achievements: Colleen Colleen “Since Feb I have achieved many more computer skills that I did not have. I was very daunted by it all. With the training that Julie has give me over the past 6 weeks I have gained confidence and achieved things that I thought were not possible” • Can create a word document and do basic formatting and print • Can open and send attachments with emails • Can find files! • Can now set up laptop and projector, find the PowerPoint display on USB 

  8. Achievements: Leon • Can locate files more readily • Can do basic formatting on word and PowerPoint • Can access moodle • Knows how to “upload a file” to moodle.

  9. Mentors View • A great experience! • A reminder that Elearning starts with the basics. • Enjoyed witnessing others small achievements • Frustrating at times but an excellent learning experience. • Participants were very willing to learn and to put in the time required. See my blog: http://eportfolio.vetsa.net.au/view/view.php?id=915

  10. Where to from here…. • Mentees will still need some more assistance to “consolidate” their skills. • In particular more assistance is required in further developing “moodle skills” • Mentor should be able to provide assistance on a “as needs” basis as mentees are in the same team.