1. Welcome to our presentation session

2. Group’s NameDEIST

3. Questions required1.“Ineffective communication is the fault of the sender.” Do you agree or disagree? Discuss. 2. What can you do to improve the likelihood that your communiqués will be received and understood as you intend? 3. How might managers use the grapevine for their benefit? 4. Using the concept of channel richness, give examples of messages best conveyed by e-mail. 5. Why do you think so many people are poor listeners?

4. Members’ name & the questions answered by them:

5. Question no 1 “Ineffective communication is the fault of the sender”. Do you agree or disagree? Discuss

6. 1. Language barriers: is one factor that increases the inefficiency of communication between the sender and the receiver. 2. Physical disabilities: The physical disability of an individual is another factor that can be partly responsible for the inefficiency of communication. Physical disabilities such as hearing loss and muteness can also be the reason for an inaccurate communication.3. Mental disabilities: Mental disabilities such as autism can also be the reason for ineffective communication. 4. Technology: Technology is another factor in the ineffectiveness of communication.

7. Question no: 2What can you do to improve the likelihood that your communiqués will be received and understood as u intend?

9. The way to improve the likelihood that my communiqué will receive: • Choose the right medium to communicate considering the topic. • Avoid noisy atmosphere. • Avoid mistakes while encoding the massage. • Being clear with the topic. • Communicate when the signal is clear.

10. Improve the likelihood that my communiqué will understand as I intend: • Tailor the massage according to the level of communiqué’s knowledge. • Emphasize the main topic of the massage. • Keep clarity for written communication. • Use familiar words. • Give concrete information. • Use favorable connotation.

11. Question:3 How might managers use the grapevine for their benefit?

12. Grapevine is an informal channel of communication. The management can eliminate its negative consequences and, at the same time, it can nourish its positive benefits. The managers have to learn to manage and control it. Grapevine

14. Managers use the grapevine in following ways: • 1. The management can open up all the channels of organizational communication to present the facts positively before the employees and thereby can fight the negative messages with the positive weapons of facts and figures. • 2. Better job design and better quality of work life can easily bring the grapevine under the control of the management. • 3. It also prevents the boredom, idleness and suspicions among the employees.

15. 4. The negative consequences of the grapevine can be easily eliminated if the management is successful in creating trust-relationship with the employees.5. Before taking any decision or action, the managers must consider its possible effects on the informal groups and systems in the organization.6. In the formal activities of the organization, the management should avoid threatening the informal groups, which are responsible in spreading the grapevine effectively.

16. Question:4 • Using the concept of channel richness, give examples of messages best conveyed by e-mail

18. Under the e-mail system, a communicator types a massage on his computer, edits or rewords it as many kinds as he likes without wasting any time. After being fully satisfied he simply pushes the appropriate button. The massage is immediately transmitted to the desire receiver. They can open the mail read the massage on the monitor and can immediate response. The entire process takes very little time which was unthinkable in absence of computer service.

19. Under the e-mail system, a communicator types a massage on his computer, edits or rewords it as many kinds as he likes without wasting any time. After being fully satisfied he simply pushes the appropriate button. The massage is immediately transmitted to the desire receiver. They can open the mail read the massage on the monitor and can immediate response. The entire process takes very little time which was unthinkable in absence of computer service.

20. Question: 5 Why do you think so many people are poor listeners?

21. The most important communication skill is listening. If the listener is no if the listener is not willing to receive the information, communication will fail. Poor listening makes good communication almost impossible.

22. Causes of so many people are poor listener:1.Divided attention: when the listener is trying to hear two or more speakers together.2.Vocabulary: when the vocabulary power of a listener is lower then a speaker.3.Language facilities: when listener doesn’t understand a foreign language4.Background knowledge: when listener has no background knowledge about the topic.5. Intelligence : when intelligence level of a listener is lower then a speaker.

23. Thank you all for joining our presentation