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Troubleshooting

Troubleshooting. Clarity User Training. Technical support. Check available sources first Use F1 for context help Check the available manuals PDF manual versions on installation CD or for download Check the FAQ and E-mail Conference on our web pages.

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Troubleshooting

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  1. Troubleshooting Clarity User Training

  2. Technical support • Check available sources first • Use F1 for context help • Check the available manuals • PDF manual versions on installation CD or for download • Check the FAQ and E-mail Conference on our web pages

  3. Technical support – INTERNET xxx nejaky spatny odsazeni • For datastation connectedto internet and e-mail • Send Report by E-mail • Check for Updates first • a message will be generated containing diagnostic files. Add the eventuall *.dmp files generated • add your comments and append files (chromatograms, sequence etc.) causing problems and send it

  4. Technical support • Standalone Datastation • Check for Updates first • on www.dataapex.com in Downloads, Product Updates section • you need to registered first • Send Report by E-mail • include thefollowing files from Clarity directory: • systeminfo.txt • clarity.cfg • badtrace.txt • all *.dsk files • all *.dmp files • include the following files from Clarity\log directory • yyyy_mm_dd.audit for last two days • add your comments and append files (chromatograms, sequence etc.) causing problems and send it

  5. Essential information • systeminfo.txt • info about station (version, serial number, operating system, recognized hardware) • clarity.cfg • configuration file • badtrace.txt • bugs recorded by Clarity • all *.dsk files • user preferences • all *.dmp files • detailed bug records • yyyy_mm_dd.audit for last two days • audit trail • add your comments and append files (chromatograms, sequence, etc.) causing problems and send it

  6. About box informations

  7. Station starts in DEMO mode HW key not found Wrong serial number Trial expired .... Most common problems Message indicating the problem

  8. User code problems • Station starts in DEMO mode • Wrong serial number

  9. Driver problems • Station in DEMO mode • HW key not found • INT7 board not found Check and eventually reinstall the drivers in Windows Device manager The correct drivers are located in the HW_drivers subfolder

  10. Most common problems • Inactive Data Acquisition window • Int7 board not installed • Int7 board not configured on instrument

  11. Toolbars, menu or table problems • Reset All • Restore default

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