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Information Technology Services (ITS) Project Roadshow March 2013

Information Technology Services (ITS) Project Roadshow March 2013. Project Schedule 2013. itservices.anu.edu.au. ANU Service Desk. Goal: deliver a single ANU Service Desk providing professional IT support to ANU staff and students New tool – ServiceNow

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Information Technology Services (ITS) Project Roadshow March 2013

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  1. Information Technology Services (ITS) Project Roadshow March 2013

  2. Project Schedule 2013 itservices.anu.edu.au

  3. ANU Service Desk • Goal: deliver a single ANU Service Desk providing professional IT support to ANU staff and students • New tool – ServiceNow • ANU College of Law / Medicine & Health Sciences • ITS 7 March • Target: all areas of ANU to transition by June 28 • Project Director – Anne Kealley • Project Manager – Michelle Mousdale itservices.anu.edu.au

  4. UniDoc • Goal: implement an electronic document and records management system across the ANU • New policy website to replace old policy webpage will launch 27 March – improved searching and new navigation • Project Director – Dominy Evans • Project Manager – AvielVaknin itservices.anu.edu.au

  5. ANU Email • Goal: consolidate all staff and studentemail accounts into a single, cloud based solution using the Microsoft 365 suite • Goal: provide the University with productivity improvements, robust security and reliability, greater IT control and efficiency • Project Director – David Richardson • Project Manager – Helena Chan itservices.anu.edu.au

  6. ANU Identity & Access Management • Goal: establish a single source of truth for the identity of staff, students, alumni and other associates of the ANU • Provision of the right access, for the right people, at the right time. • Project Director – David Richardson • Project Manager – Juliet Fisher itservices.anu.edu.au

  7. ANU Wireless Enhancements • Goal: enhance existing wireless infrastructure to provide: • better coverage and reliable secure access for strategic teaching & learning areas • support increasing demand for rich content delivery from personal mobile devices • to cope with an ever increasing demand for access • Project Director – David Richardson • Project Manager – TBA itservices.anu.edu.au

  8. Any questions? itservices.anu.edu.au

  9. Further information Information on ITS strategic projects is available at http://itservices.anu.edu.au/project-updates/ Contact Us Project Directors, Project Managers, your local IT Manager or Anne Kealley (Associate Director, Service Delivery & Engagement) ad.engagement.its@anu.edu.au THANK YOU! itservices.anu.edu.au

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