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Digital Key Concepts Management 102 Professor Estenson

Digital Key Concepts Management 102 Professor Estenson. Chapter Four Effective Listening. Key Concepts. 360 Listening Signs of Poor Listening Barriers How to Improve Pay Off. Listening 360. Boss Peers Employees Customers Outside Groups. Warning Signs.

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Digital Key Concepts Management 102 Professor Estenson

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  1. Digital Key ConceptsManagement 102Professor Estenson Chapter Four Effective Listening

  2. Key Concepts • 360 Listening • Signs of Poor Listening • Barriers • How to Improve • Pay Off

  3. Listening 360 • Boss • Peers • Employees • Customers • Outside Groups

  4. Warning Signs • Employees Break Chain of Command • You are the last to know critical information • You are always putting out fires • You are continually repeating yourself • Your comments • This is boring • Critical of others • Interrupting others • Listening only for data • Always taking notes

  5. Why We Have A Problem • Distractions • Personal • Physical well being • Psychological barriers • Attitude and bias • Gender Bias • Semantics (clarity of meaning of words used)

  6. How Do We Improve? • Understand stages (sensing (other focuses), interpreting, evaluating (credibility), respond (verbal and non-verbal), memory) • Listen more each day

  7. Pay Off • You will be unique and valued

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