If it can not be measured it can not be improved.

1. TQMA Team Quality Management Assessment If it can not be measured it can not be improved. Welcome to the continues cycle of improvement, together we will evaluate, monitor and improve. Compliance

2. TQMA Team Quality Management Assessment We Make the Difference What is TQMA 1 1 Benefits Viewpoint behind the idea 2 Application 3 4 Elements, Key performance Indicators, reporting 5 Roles, Privileges, Responsibilities Reports, Diagrams and Statistics 6 7 Implementations and Acceptance Statistics Silent Audits 7 Compliance

3. What is TQMA What separates one club from the other, and how well can we do that • TQMA measures and evaluates each club as a whole • UEFA has introduced TMS (transfer management System) and FAME • TQMA accounts for all leagues, clubs and elements • How do we improve something that we cannot measure • TQMA online application • Compliance with federations, leagues, sponsorship requirements and standards such as UEFA, FIFA, EPO, Superleague and (OPAP, B-win, Stan James, WilliamHill) • Community based, sharing knowledge, information and standards • Presentation of TQMA results • Identifying strengths and weaknesses • Tailored reports, approved according to league standards or sponsors’ policy requirements. • Setting goalsand objectives • Periodic assessments ensures continuous improvement • TQMA provides a structure to club owners to assess their own management system Compliance

4. TQMA is a simple user friendly tool that assists clubs to measure, evaluate and bench mark its organization and management operation as a whole. Federations, leagues and sponsors are able to monitor trends, set goals, provide clear objectives and identify strengths and weaknesses. Provides real life snap shots of each organization on how well organized and managed each club or league really is. Comes with a ready to use base of 21 elements and just over 1100 KPI (Key Performance Indicators), that can be edited, added or removed. TQMA comes in 5 different languages English, Greek, Spanish, German and French. TQMA is community based, brining competitors, federations, leagues and clubs together with common goals, standards and information. 1 Information is processed in order to be readable, printable, stored, loaded, compared, bench marked or pre calculated 2 It helps to centralize new and other information which already exists but not managed. 8 3 All over the world clubs, federations, organizations can exchange status reports between themselves. 9 4 User groups can download and view their scores, reports and diagrams 10 5 Bench marking and goal setting can be put in place for strategic management improvement. 11 6 Benefits TQMA report gives direct access to each specific period and element of which can be exported, printed, compared and shared for each relevant department. 12 7 Provides information to sponsors to make better judgment according to company policies. 13 Creates an overview for each period and element with a clear single total TQMA score. 14

5. Philosophy • We keep on repeating the same mistake • No change, no system, no results • A tool that will provide information to be shared in a clear, readable manner. Information that will be available for presentation, negotiations, bench marking and identifying strengths and weaknesses. • Highlighting specific KPIs and specific information requested by the federations and investors • The investing companies will soon have sponsorship policies in place • Bonuses and awards can be awarded for targets and goals achieved from previous seasons and also allocating specific budgets to overcome identified weaknesses • Clubs will have the potential to plan, act, measure and improve their overall operation and organization • Management will have a better overview and effective management system in place . • Plan • Act • Measure • Improve or correct Compliance

6. Users 1 Administrators 2 Privileges 3 Reports 4 Support 5 Notifications 5 Security 7 Application Compliance

7. Element Description The status of a club’s management system is broken down into elements. Each element of TQMA contains KPI’s and best practice for each KPI coaching all users. A well organized and a successful academy is the foundation and the future of any football clubs. Ignoring this aspect will in the long run be more expensive and less profitable for any club. With TQMA we strive to support and award clubs that give emphasis and believe in this for long term success. Ticketing Sales Forecast Sales Plan Trends Price Averages Packages Comparison 1 3 Academy Monitor, reward, and improve the quality and growth of the future development by creating opportunity 2 Silent Audits A Mystery Shopper acts as a customer and undertakes a series of agreed tasks, which monitor the quality of customer service. They then report back on their experiences in a detailed and objective way. Compliance

8. Roles, Privileges and Responsibilities Super Administrator Administrator User Responsibility: TQMA head offices TQMA will lead this role taking on the full technical responsibility, maintenance, software updates, implementation, server configurations and security measures. TQMA will participate in all presentations, training seminars, and one on one consulting where required and necessary. All silent audits and auditors will be trained and implemented by our qualified staff and standards. T Responsibility: Recommendation in alliance between Superleague, EPO and OPAP Joint Venture between TQMA, S/L and major sponsor such as OPAP will implement all necessary elements, KPI, WF and best practice. A substantial foundation base is readily available. Administrators will be able to monitor, export and update elements KPI, WF, BP. Responsibility: General Manager , Department Head or qualified Designated Person Each club user will have access only to there own accounts which can create additional users for each element or one account for all elements. Users are required to have basic computer skills knowledge and an internet connection. The application runs on all windows and Mac Operating systems. 3 2 1 Compliance

9. Reports, Diagrams and Statistics Creates reports,  diagrams and statistics by giving the ability to compare or benchmark in a modern, stylish format for easy to understand layout presentations. Compliance

10. TQMAImplementation General introduction, presentation to federations, leagues, and investors Enforce, reward, and benchmarking with an obejective Designated Persons 1-2 day general training session Implementation Dummy trial run within a closed period One on One training session per club Compliance

11. Working Together TQMA will help investors and federations drive their continuous improvement management programs, to plan, act, measure and improve by making use of the continuous improvement cycle. Together we will share the same goals objectives by leaping together into the future. Today we are making history together Compliance

12. Team Acceptance Objective: Introduction Trial Implementation Response: Denial, retaliation Obective: Enforce, contract implementation, Monitor, Improve Response: Acceptance, improve Obective: Implement, Monitor, Enforce, offer bonus reward Response: Bargaining, retaliation 6 Productivity and results 5 4 1 2 3 Time 2013 2015 2016 2017 2014 2018 Compliance

13. Silent Audits Improving customer experience What is mystery guest shopping What does a Mystery Shopper do? 1 How does TQMA ensure quality control? 2 What is the purpose of the Mystery Customer research? What happens to the information? 3 How long does it take? Will staff know that a Mystery Shop is taking place? 4 5 6 7 Compliance

14. Compliance