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CONCERT User Satisfaction Survey

This report analyzes the findings from the CONCERT User Satisfaction Survey, which gathered insights from librarians across 208 institutions, including 103 universities, 52 colleges, 13 junior colleges, and 40 research organizations. The survey aimed to identify users' satisfaction levels and explore areas for improvement in library services. Key metrics include overall satisfaction, service quality, and resource accessibility. The results will inform future enhancements and ensure that libraries meet the evolving needs of their users.

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CONCERT User Satisfaction Survey

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