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TREX User Satisfaction Survey Results

In April 2009, a user satisfaction survey was conducted for the TREX system, which was fully implemented by October 2008. The survey, distributed to 1714 users, achieved a 23% response rate with 392 participants. Notably, 42% identified as scientific/technical users, while 48% were travelers utilizing the system. Key findings revealed varied levels of experience, with 33% using TREX once or twice and 25% frequently engaging over ten times. This report compares responses based on user roles and provides valuable insights for future enhancements.

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TREX User Satisfaction Survey Results

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  1. TREX User Satisfaction Survey Results April 2009

  2. Background • TREX pilot began in May ‘08 • Fully implemented by Oct ‘08 • Upgrade implemented Feb ‘09

  3. Background • Survey sent on April 14 to everyone who had used TREX to date: • 1714 people (some had played multiple roles including: arranging, reviewing, certifying, approving, auditing) • Response rate: 23% (392 people) • 42% of respondents were scientific/technical • 48% were travelers who enter all or some trip data in the system • 33% have used TREX once or twice • 25% have used it 10 or more times

  4. Key Responses

  5. Comparison of Survey Responses

  6. Responses by Position Type

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