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Satisfaction Survey Results November 2 010

Satisfaction Survey Results November 2 010. Thank you for participating in our recent Satisfaction Survey. We greatly appreciate the feedback and encourage you to contact us at anytime to let us know how we may serve you better. Satisfaction Survey Results November 2 010.

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Satisfaction Survey Results November 2 010

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  1. Satisfaction Survey ResultsNovember 2010 Thank you for participating in our recent Satisfaction Survey. We greatly appreciate the feedback and encourage you to contact us at anytime to let us know how we may serve you better.

  2. Satisfaction Survey ResultsNovember 2010 IRB Submission Process

  3. 1. Submission requirements, as posted on the OHRA website, are easy to follow and understand. 52 respondents: Strongly Agree 37% Somewhat Agree 35% No Opinion 20% Somewhat Disagree 8% Strongly Disagree 1%

  4. 2. The OHRA staff offers adequate submission assistance. 50 respondents: Strongly Agree 64% Somewhat Agree 16% No Opinion 18% Somewhat Disagree 2% Strongly Disagree 0%

  5. 3. I am aware of and utilize the submission drop box on the 3rd floor of Kresge. 49 respondents: Strongly Agree 22% Somewhat Agree 6% No Opinion 43% Somewhat Disagree 10% Strongly Disagree 19%

  6. 4. I am satisfied with the current turnaround time from submission to approval date. 51 respondents: Strongly Agree 33% Somewhat Agree 26% No Opinion 33% Somewhat Disagree 8% Strongly Disagree 0%

  7. Satisfaction Survey ResultsNovember 2010 OHRA Staff

  8. 1. Questions and information from OHRA is communicated in a courteous and collaborative manner. 49 respondents: Strongly Agree 76% Somewhat Agree 14% No Opinion 10% Somewhat Disagree 0% Strongly Disagree 0%

  9. 2.I know my Department Assigned Review Specialist or, if not, I have a contact at OHRA who I usually contact for questions. 50 respondents: Strongly Agree 58% Somewhat Agree 18% No Opinion 18% Somewhat Disagree 4% Strongly Disagree 2%

  10. 3. Expectations are met in terms of responsiveness to my inquiries by OHRA staff members. 50 respondents: Strongly Agree 50% Somewhat Agree 24% No Opinion 14% Somewhat Disagree 2% Strongly Disagree 0%

  11. Satisfaction Survey ResultsNovember 2010 QIP Services Quality Improvement Program

  12. 1.I have attended an OHRA educational session. 50 respondents: Strongly Agree 24% Somewhat Agree 10% No Opinion 40% Somewhat Disagree 14% Strongly Disagree 12%

  13. 2.I have taken advantage of QIP's other services. 50 respondents: Strongly Agree 16% Somewhat Agree 6% No Opinion 58% Somewhat Disagree 10% Strongly Disagree 10%

  14. 3.I would engage QIP again. 47 respondents: Strongly Agree 26% Somewhat Agree 6% No Opinion 66% Somewhat Disagree 2% Strongly Disagree 0%

  15. Satisfaction Survey ResultsNovember 2010 OHRA 2011

  16. 1. The OHRA website is easy to navigate. 51 respondents: Strongly Agree 49% Somewhat Agree 35% No Opinion 10% Somewhat Disagree 4% Strongly Disagree 2%

  17. 2. I would be open to using an electronic protocol submission system. 50 respondents: Strongly Agree 64% Somewhat Agree 10% No Opinion 24% Somewhat Disagree 2% Strongly Disagree 0%

  18. Satisfaction Survey Comments • “ . .We’ve appreciated your engagement, your international experience, your practical approach, and your flexibility as we’ve struggled to find our way with a new and unpredictable IRB at a partner institution…” • “The improvement in efficiency and in clearing away unimportant clutter is really remarkable—hats off to you.” • “The office staff is always very helpful. It’s a pleasure to work with them.” • “OHRA is a pleasure to work with.”

  19. Satisfaction Survey Comments • “Our experience with OHRA has been great--everyone is courteous, professional and communicates clearly and efficiently.“ • "Some forms on website are updated without a 'new' tag. It would be helpful to notify people of new forms or e-mail alert.“ • “I am very happy with the service; my only wish would be shorter and more simplified consent docs for studies abroad.” • “I like to keep a paper trail of all communications regarding submissions to OHRA. As a result, it would be helpful to receive e-mails from Review Specialists with questions rather than phone calls.

  20. Satisfaction Survey ResultsNovember 2010 THANK YOU!

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