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Strategic Transformation 2007 Update

Strategic Transformation 2007 Update. January 30, 2008. Transformation. Start with vision – realistic but ambitious Break it down: priorities Commit to aggressive targets Sustain change. 2007 Update. How the law impacts strategy Update and reinforce goals Refine key strategies

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Strategic Transformation 2007 Update

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  1. Strategic Transformation 2007 Update January 30, 2008

  2. Transformation • Start with vision – realistic but ambitious • Break it down: priorities • Commit to aggressive targets • Sustain change

  3. 2007 Update • How the law impacts strategy • Update and reinforce goals • Refine key strategies • Set the stage for 2013

  4. 2007 Update • Generate Revenue • Increase Efficiency • Improve Service • Create a Customer-Focused Culture • Enhance Sustainability

  5. Generate Revenue • Add value, improve relevance: Intelligent Mail • Collaborate on new applications • Simplify acceptance, expand access • Build on domestic to grow international • Strengthen outreach

  6. Reinforce the value of mail. Responsive to customer needs. Generate Revenue

  7. Increase Efficiency • Flats sequencing • Expand standardization • Efficient, customer-focused network • Streamline processes ─ beyond operations

  8. Increase Efficiency Accelerate existing efforts: >$1 billion annual savings. Costs under CPI by class.

  9. Improve Service • Quality and consistency at all access points • Updated standards, externally-validated service measurement • Cut UAA in half. Improve addresses and lists. • Move to total mail visibility

  10. Use data to target opportunity, reduce variability, and drive continuous improvement. Improve Service

  11. Create a Customer-Focused Culture • Develop and sustain skills • Minimize distractions • Align compensation and recognition with results

  12. Align to new technologies and evolving markets Engagement to ensure viability for future generations Create a Customer-Focused Culture

  13. Enhance Sustainability • Improve understanding of the benefits of mail • Improve address and list quality • Help customers go “green” • Expand recycled and recyclable products • Reduce fuel use. Reduce energy use in facilities by 20%

  14. Build a conservation culture. Partner with customers, suppliers, and government. Enhance Sustainability

  15. 2009 2010 2011 2012 2013 What’s Next?

  16. We need your thoughts . . . 2013 • What do you see as growth opportunities? • Where does your business need to be in 5 years? How can we help get you there? • How do we work together to get new customers using mail?

  17. Your comments questions ideas Transformation @usps.gov Questions?

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