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Explore the innovative concept of "Push Rather Than Pull" in automated disposition processing. Bill Manago from CRM CA discusses the benefits of proactive engagement in managing disposition workflows, focusing on automation efficiency. This session, held on April 2-3, 2007, dives into practical strategies for enhancing operational effectiveness while reducing manual interventions. Learn how this approach can transform your organization's disposition processes for better productivity and reliability.
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Push Rather Than Pull Automated Disposition Processing Bill Manago, CRM CA MDY william.manago@ca.com Track 2 Session 3 April 2-3 2007