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ReliaTel Operator Training Release 4.1.1 Alarm Suppression and Alarm Knowledgebase Portal

ReliaTel Operator Training Release 4.1.1 Alarm Suppression and Alarm Knowledgebase Portal. Training - Version 1.0. Alarm Suppression. Alarm suppression is set by the ReliaTel Administrator Suppressed alarms no longer appear in the alarm list once the threshold is reached

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ReliaTel Operator Training Release 4.1.1 Alarm Suppression and Alarm Knowledgebase Portal

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  1. ReliaTel Operator TrainingRelease 4.1.1Alarm Suppression andAlarm Knowledgebase Portal Training - Version 1.0

  2. Alarm Suppression • Alarm suppression is set by the ReliaTel Administrator • Suppressed alarms no longer appear in the alarm list once the threshold is reached • Clearing alarms to a number below the threshold will enable new alarms to appear until the threshold is reached again

  3. Opening the Alarm Knowledgebase • Alarm knowledgebase is a repository of alarm-specific information • Provides vendor and organization information on resolving issues • Provides a repository for vendor and organization documentation and hyperlinks • Able to manage alarms from the knowledgebase • Opening the alarm knowledgebase • Always from an alarm

  4. Knowledgebase Layout

  5. Knowledgebase Layout (cont.) • Components • Details pane • Portlet pane • Details pane • View and edit alarm details • Content and editing capabilities similar to the Details section in the Alarm List • Portlet pane • 6 separate portlets • Recommended Actions • Related Documentation • Entity Attributes • Entity Logs • Historical Trends • Manual Actions

  6. Details Pane • Details tab • Actions • Change alarm severity level • Open the Center Details window • Open the Entity Details window • Add notes to the alarm • Acknowledge and clear alarms • Return to the Alarm List • Note: Some fields (Trouble Ticketand Resolution are optional – definedby the ReliaTel Administrator) • Source tab • Same information as theSource tab in the Details section • Notification Status tab • Current status of notification state

  7. Portlets Pane • Entity Attributes • Details that are relevant to the entity • Entity Logs • Logs relevant to the alarm and entity; snapshot, not real time • Historical Trends • Graphical representation of alarm events for the entity • Manual Actions • Ping • Traceroute • Recommended Actions • Alarm resolution recommendations • Organization • Vendor • Related Documentation • Device related documentation and hyperlinks • Organization • Vendor

  8. Recommended Actions/Related Documentation • Recommended Actions • System • Provided at implementation • Vendor/Tone Software recommended actions • User • Added by ReliaTel administrator • Developed from within your organization • Related Documentation • Center, entity, alarm (alarm message) • Documentation for Center and Entity • Organization only, added by ReliaTel administrator • Alarm • Device vendor, provided at implementation • Developed from within your organization; added by ReliaTel Administrator • Document Types • Text documents • Hyperlinks (internet and ntranet)

  9. Feedback Form • For operators – use to recommend alarm knowledgebase updates • Knowledgebase is read-only for operators • Portlets: Recommended Actions and Related Documentation • E-mail format – sent to organization’s designated Kb Administrator • Sample Updates • Field experience - successful resolution activity for a alarm • Added to the Recommended Actions portlet for that alarm • Available to other operators as guidance in resolving future alarm issues • Field documentation – organizational documents and links • Documentation and links specific to alarm resolution at a center or entity Select subject from list or enter your own Enter message here

  10. Knowledgebase Layout Preferences • Number of columns used to contain portlets • Customizing layout preferences • Setting up and saving a layout • Loading a saved layout • Deleting a saved layout • Restoring the default layout • Portlet controls Collapse to header Expand Hide

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