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Enhancing Communication with Cisco Unified Communications Manager

Cisco Unified Communications Manager (CUCM) offers robust support for software media resources alongside external hardware options. Its media resources include Music on Hold, conference bridges, transcoders, MTPs, and annunciators. Users benefit from features like Call Park, Call Pickup, Hold Reversion, and Intercom, enhancing collaboration and productivity. The web interface allows personal settings management, while the solution seamlessly integrates with voice-mail systems, including Cisco Unity. With Cisco Unified Video Advantage, CUCM also supports video calls, broadening the communication across the organization.

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Enhancing Communication with Cisco Unified Communications Manager

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  1. Module Summary • Cisco Unified Communications Manager supports software media resources, provided by Cisco Unified Communications Manager servers, as well as external hardware media resources. Media resources include MOH, conference bridges, transcoders, MTPs, and annunciators. • Cisco Unified Communications Manager supports numerous user features including Call Park, Call Pickup, Hold Reversion, DND, Intercom, Cisco Callback, Barge, and Privacy. IP phone services allow web XML applications to be accessed from Cisco IP phones. Users can reconfigure personal settings such as Call Forward, DND, speed dials, and ring settings by accessing Cisco Unified Communications Manager user web pages.

  2. Module Summary (Cont.) Cisco Unified Communications Manager natively supports Presence-enabled speed dials and Presence-enabled call lists and directories. Cisco Unified Communications Manager allows seamless and simple integration with voice-mail systems such as Cisco Unity or third-party voice-mail products. Cisco Unified Video Advantage extends the capabilities of a Cisco IP phone by adding support for video calls. The video components (camera and display) are provided by a PC attached to the Cisco IP phone while the audio component and call setup function remains at the Cisco IP phone.

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