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Enterprise Social Networking

Enterprise Social Networking. Social Connected By Boodarkad Pongsak Benford Cornel Aleem Sofia Tripitak Tarngrud. Presentation Summary. Collaboration Tools Definition Matrix Dimensions Use Cases Enterprise Social Software Vendors Potential of Enterprise Social Networking.

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Enterprise Social Networking

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  1. Enterprise Social Networking Social Connected By BoodarkadPongsak BenfordCornel AleemSofia TripitakTarngrud

  2. Presentation Summary • Collaboration Tools • Definition • Matrix Dimensions • Use Cases • Enterprise Social Software Vendors • Potential of Enterprise Social Networking Social Connected

  3. Collaboration Tools Social Connected

  4. Definition • Social networking websites make visible the networks of connections among people that are usually hidden in the real world. http://www.commoncraft.com/video-social-networking • Social networking sites vary in the facilities they provide but usually include personal profiles, comments and private messaging. They might additionally provide photo and video sharing, and built-in blogging. http://jcmc.indiana.edu/vol13/issue1/boyd.ellison.html Social Connected

  5. Definition • Social networking sites could be considered a subset of social computing, and the same observations apply that people participate on their own terms, with no permission or direction and for their own purposes. • Enterprise social networking appears to refer to social networking sites designed for the enterprise, which emulate much of the functionality of social networking sites. Social Connected

  6. Examples • For IBM’s enterprise social networking offering, this means profiles as a core component, blogging, bookmarking, and the creation of self-defined and self-managed online communities. http://www-306.ibm.com/software/lotus/news/social_software.html#benefits • For Microsoft, planned features are expertise search, blogs, RSS feeds, and profiles within the company’s SharePoint platform. http://www.computerworlduk.com/technology/internet/web2/news/index.cfm?newsid=3630 • Tools designed to let users create community websites, personal websites, wikis and mash-ups to foster collaboration are also specified as part of a raft of functionality. Social Connected

  7. Matrix Dimensions 1. Job Hunting 2. Posting Pictures • Post resume • Get feedback from your friends • Use technology correctly • Find available job • Introduce yourself and you can show the recruiter who you are • Networking with peers • Group in photo album • Ability to crop and edit photos • Adding pictures straight from websites • Tagging friends who are in that picture • Uploading photos from cameras, phones and computers • Comment on photo • Resizing the image         Social Connected

  8. Matrix Dimensions 3. Research & Quick Survey 4. Tracking Friends • Research different topics/blogs by users • Access to what people want (such as new generation thinking) • Interviews/ questionnaires • Analysis-No response • Find out what people want and unwant • Gather a ton of information in one click • Conducting survey’s for new products/promotions  • Gathering tons of information in one click  • Tracking Friends through other friends • Keep contact with college friends • Find people from the same university or work in the same field • Tracking friends through city/school search • Finding friends through social activities • Creating different networks such as work and school Social Connected

  9. Matrix Dimensions 5. Generating Business 6. Online Dating • Tracks potential customers • Market new products • Building the global business from networking • Finding unexpected collaborators • Let people know what promotion you have • Looking for buying trends in profiles • Ability to message other members of the site • Post photos and profile information about users • Ability to search users who have similar interests • Ability to meet new people regardless of demographic location Social Connected

  10. Use Case #1 Chicago Board of Trade Location: Chicago Size : 501 - 1,000 employees Name: Kenneth Carlos Job: Market Reporter Age: 26 Goal: Use social networking to help all employees get connected in Chicago Board of Trade. Social Connected

  11. Use Case #1 Scenario • The Chicago Board of Trade is the largest agriculture exchange in the world. • He has a hard time getting connected to all people to inform them when the stocks are changing, making a group meetings or planning events. • He decides to offer a tool that can get all his co-workers socially connected tool for the purpose of facilitating their work. • It is called "Social Connected." Social Connected

  12. Use Case #1 Requirements • Personal profile: to make categories of workers such as Trader, Exporter, Miller, Corporate Farm Group, Banker, Insurance Company, and Merchant. • Privacy Role: to protect all important information from the hackers. All workers will get their own username and password . • Personal Calendar: to figure out the appropriate time to make the group meeting or events. • Group Chatting Room: to serves as a room where we can exchange ideas and do negotiations about stock price, crop price, and their thought about the products. • Universal: to ensure that all workers can work everywhere in the world. • Search function: to search for upcoming events and which stocks price have changed. Social Connected

  13. Use Case #1 How this tool would work • All workers will get the email alert that right now the stocks price is changing. And all the details will be posted in their profile. This will help all workers to make decision whether they should sell or buy it, this is going to be real-time alert. • Carlos will create an events, and those event will be posted on all workers’ profile. And all workers need to mark attending, may be attending, or not attending. Then, he can make a head count of the attending guests and prepare spaces for the meeting. Social Connected

  14. Use Case #2 DePaul University Location: Chicago Size: 5,000 Employees Name: Melanie Murray Job: Assistant Director, and Career Specialist Goals: • 1. Increase career development skills for students and alumnus • 2. Conduct jobs skill training workshops and implement networking events  • 3. Collect and analyze student involvement data Social Connected

  15. Use Case #2 Scenario • Melanie works with advising students in Undergrad School of Commerce • She helps students understand their interests and future goals. • Some of Melanie’s responsibilities are: • Overseeing networking events • Facilitating workshops • Developing internal and external workshops • Creating new programs Social Connected

  16. Use Case #2 Scenario (con’t) • In order to keep all her students on the right track she uses a networking and communication tool called Alumni Sharing Knowledge (ASK). • ASK – involves a network of committed alumni and friends who serve as career mentors • They work with students one – on – one • They do mock interviews with students and attend career fairs • Speak at many networking events at DePaul. Social Connected

  17. Use Case #2 Requirements • Her major requirement is to have a profile on ASK. • Personal profile will indicate how she can help other members on ASK • She can search various student profiles, alumni profiles and involved staff profiles. • ASK – currently houses a web-based for mentors to access the group-site to check member profiles. • They can register for career events , search for jobs, and talk to career specialist all around the world. • Users are allowed to create a question based blog • Users can post the events they are attending • Post their schedules • Express themselves in a safe environment • Ask is offered through Career Center at DePaul and eRecruiting. • In order to access this site users must have a username and password. Social Connected

  18. Use Case #2 Benefits of this Tool • Over 1,000 DePaul Alumni and supporters involved in the ASK volunteer network. • Faculty members utilize ASK for specific projects or Curriculum support • Melanie’s Benefits with ASK: • Connecting current students with alumni’s in the same career field for more insight • She helps review portfolio’s and resume’s so they can post them on ASK • She can contact alumni’s to speak at networking events • Make an appointment on an online schedule to practice their interviewing skills Social Connected

  19. Software Vendors Social Connected

  20. Enterprise Social Software Vendors Social Connected

  21. Potential of Enterprise Social Networking • We’ve found some organizations very successfully using social networking platforms for: • Expertise Finding: IBM • Communities of Practice: Defense Acquisition University • Blending (Pre or Post) with Formal Learning Programs: Symantec • Peer to Peer Learning / Mentoring: Computer Associates • Bottom-up Knowledge Management: Federal Reserve Bank of Cleveland • Performance Support: Proctor & Gamble • The human networks themselves are nothing new.  What is new is the degree to which today’s social software help to break down physical barriers, allowing for increased utility and accessibility between people and supporting community growth. Social Connected

  22. QUESTIONS? Social Connected

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