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Information Technology Services (ITS) Quick Start for New Hires

Get acquainted with the centralized IT services at the District Office, supporting a wide range of technology needs for over 5,000 computers districtwide. Access support for desktops, printers, phones, network, and more. Learn about administrative services, web services, and CRM. Get help through the helpdesk or the ITS website.

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Information Technology Services (ITS) Quick Start for New Hires

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  1. Information Technology Services (ITS)Quick Startfor New Hires Last Updated: 9/30/2019

  2. ITS is Centralized District Office

  3. Centralized Services • 1 CIO • 4 Directors • 2.5 Assistants • 9 Programmers • 16 Technicians • 8 Engineers, Analysts & Specialists

  4. Centralized Services • SUPPORTING: • 5,000+ Computers Districtwide • 370+ Servers • 950+ Printers • 430+ Cameras • 1,200+ Phones • 2,500+ Employee Email Accounts • 300,000+ Student Email Accounts • 30,000+ Students on Canvas • 7,700+ Employee Support Cases

  5. Technology Support Support Technicians Located at each College so we can Respond Quickly SUPPORTING: • Desktop & Laptops • Printers • Phones & Voicemail • Network (Internet & Wireless) • Digital Signage • Computer Labs • Smart Classrooms • Conference Rooms • Antivirus & Threat Protection

  6. Administrative Services • A Small Team of Programmers, Database and Systems Experts • SUPPORTING: • Banner & Everything Related • Physical & Virtual Servers • WebSMART • Reporting Tools • Payment Processing • Integrating Vendor Applications

  7. Web Services • A Small Team of Web Developers • SUPPORTING: • Everything Online • Web Site Content Management Tools • Canvas (Learning Management System) • Employee & Student Apps • Surveys & Evaluations • Homegrown Apps & Mods • Accessibility

  8. CRM Director • A Small Team of Salesforce Experts • SUPPORTING: • Salesforce HEDA A CRM Customer Relationship Management (CRM) will allow us to track every service a student uses from interest in applying, all the way until graduation so we can gauge success and quickly match struggling students with appropriateservices.

  9. How do I get help? Helpdesk (650) 574-6543 Go to Portal or ITS WebsiteLogin with your email username & password.

  10. Portal Downloads • https://smccd.edu Email Login ITS Website ITS Support Lost Password

  11. Email + Goodies • Your 0365 Email account has lot of • extra Microsoft goodies!

  12. Delve

  13. OneDrive

  14. Teams

  15. ITS Website https://its.smccd.edu • Announcements • Tutorials • Services • FAQs • Quick Links • Documents

  16. Wifi Internet FacStaff LOGIN Required Secure Can Access Admin Network (Banner) Username: email address Password: email password *Easy to setup on your phone but tricky to setup on laptops that are not district owned. SMCCCD_Public No Login Only Requires you Agree to Terms

  17. Technology Purchases Software – Cannot purchase software without approval. Has to be vetted by ITS for accessibility & security. Equipment – Cannot purchase IT related electronic equipment without approval.Includes cell phones, high-volume scanners (costing more than $200), tablet computers, i-pads, e-readers, laptops, desktop computers, printers (any type of printer regardless of cost), cameras (except “point and shoot” cameras costing less than $200), or projectors. Exceptions – Electronic items under $200 not including computers, laptops, tablets, ipads, printers, ereaders & cell phones. Examples: keyboard, mouse, headset, usb drive, sd card.

  18. Always be Suspicious All received in the past month! • Lists your email account and a real password (from 10 years ago). Asks for bitcoins. Claims they have been spying on you through your webcam. • Coming from Xerox when you didn’t scan anything • OneDrive document from someone who is not on our domain & link to one drive not on our domain • Asks you to login to our new HR or IT portal • Looks like it’s from someone you know but they are asking for something they shouldn’t

  19. More Useful Stuff • https://smccd.edu/dsgs/ - District Supported Goods & Services (DSGS) • http://smccd.college.technology - Web Services Status • http://conferzoom.org/ - Zoom • https://visionresourcecenter.cccco.edu/ - Learn Academy (Lynda.com training) • https://ca.college.technology/ - Chancellor’s Office Resources

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