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The Abingdon Medical Practice Questionnaire January 2013

The Abingdon Medical Practice Questionnaire January 2013. Run during October 2012 206 completed after GP visit 450 emailed copies, 50 returned For complete report for 2012/13 see www.abingdonmedical.co.uk. Oct 2012 survey profile. Population profiles. Oct 2012 survey web profile.

georgia-stanley
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The Abingdon Medical Practice Questionnaire January 2013

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  1. The Abingdon Medical Practice Questionnaire January 2013 Run during October 2012 206 completed after GP visit 450 emailed copies, 50 returned For complete report for 2012/13 see www.abingdonmedical.co.uk

  2. Oct 2012 survey profile Population profiles Oct 2012 survey web profile Practice profile

  3. Based on previous questionnaires with some added questions: Access E.g. Reception, telephones, opening hours Level of care E.g. Patient scoring of treatment Future Developments E.g. Nurse phone back , web bookings, SMS access Other Comments E.g. Any other suggestions from the comments

  4. Access to the Abingdon • A Satisfaction with Reception • B Satisfaction with opening hours • C Getting through on the telephone • D Getting to see your usual GP • Shows phone access scoring lowest

  5. Level of Care • A Satisfaction with doctor's questioning • B How well doctor listens • C How well doctor puts patient at ease • D How much doctor involves patient • E Satisfaction with doctor's explanations • F Satisfaction with time doctor spends • G Satisfaction with doctor's patience • H Satisfaction with doctor's caring and concern • Shows good care possible improvement on time spent

  6. Extended hoursPercentages (satisfied, or wanting, early morning, lunch, evenings or Saturday clinics) 2011 results 2012 results Shows Saturday extended hours is still the favourite but 2012 produced more requests for evenings.

  7. Use of new technology Shows SMS has increased in popularity for appt and treatment reminders

  8. Main actions for 2011to12 Questionnaire Telephone system – lines installed ready to start queuing. The introduction of internet booking using EMIS access – up and running 70 patients registered. The music has also received a mixed response and we will pilot soft classical music – latest comments mixed Next year we will try to email the questionnaire to improve patient coverage. – 450 emailed in 2012 with good (11%) response Opening on a Saturday remains a favourite option for extended hours. 2012 we had flu clinics on a Saturday as well. The doctors try to maintain patient continuity of care – response re access to GP unchanged The idea of SMS appointment reminders didn’t seem to be an issue as appointments missed give the GPs time for catching up on patient administration. – reviewed in 2012 survey. The website will be updated to use it for more interaction such as an on-line discussion forum or to register for emailed newsletters and onl-ine booking – all completed and running see www.abingdonmedical.co.uk Patient feedback

  9. Actions agreed for 2012/13 • CONTINUE INTERNET APPT BOOKING WITH HIGHER PROFILE - more email notifications • AIM FOR PLAIN ENGLISH IN ALL PATIENT INFORMATION - Patient forum to review practice booklet • TELEPHONE UPGRADE TO A QUEUING SYSTEM • REFURBISHMENT - Most comments concerned the shabby upstairs waiting room. • SMS TREATMENT AND APPT REMINDERS www.abingdonmedical.co.uk

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