Intercultural Virtual Teams Intercultural Management

1. Intercultural Virtual Teams Intercultural Management � 2009 SeaHarp Learning Solutions

2. Simulation of an intercultural virtual team Emerging Markets & Developed Nations modules Learn about other cultures, global business, and how to lead virtual teams Role play a business person from another country Find an international site to locate a new plant What is Intercultural Virtual Teams

3. Instructor-facilitated module of 15-20 hrs. Purchase includes unlimited use by your institution to teach your students Coordinates with Culture Challenge series and Global Business Negotiation Add on to existing courses or use as a stand-alone course About Intercultural Virtual Teams

4. Internationalize your curriculum Globalize your online portfolio Prepare students for Study Abroad & Internships Develop understanding of other cultures Enhance existing courses & programs How can you use Intercultural Virtual Teams?

5. Is Intercultural Virtual Teamsfor you?

6. Description of Modules

7. Testimonial �This course provided me a great understanding of the type of challenges and the solutions I could utilize in my role as Head of Internal Communication for the Bank.� Bernice Crichton, Standard Bank Group Johannesburg, South Africa

8. Course Outline Lead Intercultural Virtual Teams Build Your Virtual Team Communicate across Language & Cultural Barriers Manage Virtual Meetings Develop Trust & Business Relationships Understand the Power of Diversity Use Technology to Advantage Manage Conflict & Team Dynamics Create a Leadership Action Plan Evaluation

9. Introduction In this course you will participate in a virtual team simulation where you and your teammates play the roles of business people from other cultures. Your team�s task is to find the best location for a new �green� automobile manufacturing plant. As you learn how to be more productive on a virtual team, you also gain insight into other cultures.

10. Learning Objectives Develop knowledge of best practices regarding intercultural virtual teams Gain new insights into building trust across cultures Participate in a virtual team simulation Reflect on personal experience with virtual teams Explore new techniques & strategies to apply to virtual teamwork

11. Simulation For the simulation you join an intercultural virtual team and assume the identity of an employee from another culture. You�re working for a large multinational car company. Your team must identify the best location to build a new �green� car. � Your boss has asked the teams in your class to research the optimum location to locate a new factory that will employ 2,000 workers. She has asked you to consider the following locations for the factory: � Argentina Indonesia Brazil Mexico China Saudi Arabia Egypt South Africa India Turkey Each team consists of 6 to 8 members from the above countries.

12. Unit 2 Learning Goals Gain an understanding of intercultural virtual teams Form your virtual team Reflect on prior experience with intercultural virtual teams Apply Best Practice #1: Get to Know Your Teammates

13. Unit 2 Overview Global companies increasingly rely on Intercultural virtual teams to complete short- and long- term projects. Intercultural virtual teams present unique challenges to managers. These include building trust with teammates, communicating across language and cultural barriers, and using technology to advantage.

14. Reflect on Your Prior Experience with Virtual Teams Blog Keep a blog to record your thoughts and information that you learn in this course. Keep track of what goes on with your team here. Post your blog on the Learning Management System (LMS), and add entries as you go. Follow the blogs of your teammates to see what they are thinking and how they applying new ideas from the course.

15. Learning Objectives for Unit 4 Learn how to overcome cultural barriers to communication Develop strategies to communicate more effectively with speakers of languages other than English� Show interest in teammates� language and culture � Understand best practices for communicating across cultures

16. Communicate across Language & Cultural Barriers Communicate continuously� Use active listening� Keep communication simple and clear Use different technologies to advantage Build relationships and trust� Show respect for other cultures Be sensitive to cultural differences Check for understanding Ask for clarification ��

17. Quote �I got a new perspective when I went to the Soviet Union to study Russian as an undergrad at Lewis and Clark. It changed the way I look at everything. I saw how different people could be. This is very valuable.� Alan Amling, VP Global E-Commerce, United Parcel Service

18. Designer�s Award & Publications The designer of the Intercultural Virtual Teams modules, Christine Uber Grosse, won an award for Best Article of the Year from Business Communication Quarterly for her publication �Managing the Communication of Virtual Intercultural Teams�. Dr. Grosse wrote a chapter entitled �Global Corporate Virtual Teams� for Virtual Teaming, a book edited by Bob Ubell, John Wiley & Sons, 2009.

19. Consider Other SeaHarp Courses Internationalize your curriculum with Global Business Negotiation Culture Challenge Courses available for Argentina, Australia, Brazil, Canada, China, Egypt, France, Germany, India, Indonesia, Italy, Japan, Mexico, Russia, Saudi Arabia, South Africa, South Korea, Turkey, UK, & USA.

20. For more information, please contact O. Ray Mccartha at 386-576-7798 oraymccartha@seaharp.com Visit our Web site at www.SeaHarp.com Contact SeaHarp