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Job Satisfaction

Job Satisfaction. By Daniel Damaris Novarianto S. Job Satisfaction. Job Satisfaction. Job Satisfaction. Job Satisfaction. Job Satisfaction. Job Satisfaction.

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Job Satisfaction

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  1. Job Satisfaction By Daniel Damaris Novarianto S.

  2. Job Satisfaction

  3. Job Satisfaction

  4. Job Satisfaction

  5. Job Satisfaction

  6. Job Satisfaction

  7. Job Satisfaction • Job satisfaction is the most widely researched job attitude and among the most extensively researched subjects in Industrial/Organizational Psychology (Judge & Church, 2000)

  8. The Concept • Job satisfaction is “a pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences” (Locke, 1975) • There are essentially two types of job satisfaction based on the level of employees' feelings regarding their jobs: (Mueller & Kim, 2008) • Global Job Satisfaction, refers to employees' overall feelings about their jobs. • Job Facet Satisfaction, such as salary, benefits, work hierarchy, growth opportunities, work environment and the quality of relationships with one's co-workers

  9. The Myth About Job Satisfaction • A happy employee is a productive employee. (Syptak et al., 1999) • Happy employees do not negatively affect productivity and can have a positive effect at workplace and on society at large. • Another fallacy is that the pay is the most important factor in job satisfaction. In reality, employees are more satisfied when they enjoy the environment in which they work (Berry, 1997)

  10. The Myth About Job Satisfaction (cont.) • You must to know that an individual can have ahigh paying job and not be satisfied because it is boring and lacks sufficient stimulation • A low-paying job can be seen as satisfying if it is adequately challenging or stimulating • Job satisfaction is very subjective for each employee and each situation being assessed

  11. The Myth About Job Satisfaction (cont.) • Job satisfaction is usually linked with motivation, but the nature of this relationship is not clear • Satisfaction is not the same as motivation. Job satisfaction is more of an attitude, an internal state. It could, for example, be associated with a personal feeling of achievement, either quantitative or qualitative (Mullins, 2005)

  12. Component of Job Satisfaction

  13. Model of Job Satisfaction (LAWLER AND PORTER, 1967)

  14. Model of Job Satisfaction (cont.) (CHRISTEN ET Al, 2006)

  15. Model of Job Satisfaction (cont.) (LOCKE AND LATHAM, 1990)

  16. Factors of Job Satisfaction

  17. Factors of Job Satisfaction (cont.) (RUE AND BYAES, 2003)

  18. Measures of Job Satisfaction • Overall Job Satisfaction - Cammann, Fichman, Jenkins, and Klesh (1983) developed this measure as part of the Michigan Organizational Assessment Questionnaire (OAQ). In this measure three items are used to describe an employee’s subjective response to working in the specific job and organization

  19. Measures of Job Satisfaction (cont.) • Job Descriptive Index (JDI) - This was originally developed by Smith, Kendall, and Hulin (1969). There are 72 items in this index which several facets of job satisfaction which includes the work, pay, promotions, supervision, co-workers, work atmosphere, job content, and work technology.

  20. Measures of Job Satisfaction (cont.) • Global Job Satisfaction - Warr, Cook, and Wall (1979) developed this measure which includes 15 items to determine overall job satisfaction. Two sub-scales are used for extrinsic and intrinsic aspects of the job. The extrinsic section has eight items and the intrinsic has seven items

  21. Measures of Job Satisfaction (cont.) • Job Satisfaction Relative to Expectations - Bacharach, Bamberger, and Conley (1991) developed this measure. It assesses the degree “of agreement between the perceived quality of broad aspects of a job and employee expectations”. It is most effective in determining how job stresses, role conflicts, orrole ambiguities can hinder an employee from meeting job expectations

  22. Measures of Job Satisfaction (cont.) • Minnesota Satisfaction Questionnaire - The long form of this survey is made up of 100 questions based on 20 sub-scales which measure satisfaction with “ability, utilization, achievement, activity, advancement, authority, company policies and practices, compensation, co-workers, creativity, independence, moral values, recognition, responsibility, security, social service, social status, supervision-human relations, supervision-technical variety, and working conditions”

  23. Measures of Job Satisfaction (cont.) • Job in General Scale - This measure was developed by Ironson, Smith, Brannick, Gibson and Paul (1989). It consists of 18 items which describe global job satisfaction and can be used in conjunction with the JDI, which assesses satisfaction with five job facets. This was developed to “assess global satisfaction independent from satisfaction with facets”

  24. Measures of Job Satisfaction (cont.) • Job Satisfaction Survey - This was developed by Spector (1985) and contains 36 items based on nine job facets. The job facets include pay, promotion, supervision, benefits, contingent rewards, operating procedures, co-workers, nature of work, and communication. When it was initially developed, it was specific to job satisfaction in human service, nonprofit, and public organizations

  25. Measures of Job Satisfaction (cont.) • Job Satisfaction Index - Schriescheim and Tsue, (1980) developed this measure. It consists of six items that form and index what determines overall job satisfaction. The items are work, supervision, co-workers, pay, promotion opportunities, and the job in general

  26. Measures of Job Satisfaction (cont.) • Job Diagnostic Survey - Hackman and Oldham (1974) developed this survey which measures both overall and specific facets of job satisfaction. There are three dimensions of overall job satisfaction which includes general satisfaction, internal work motivation, and growth satisfaction, which are combined into a single measure. The facets which are measured on the survey include security, compensation, co-workers, and supervision.

  27. Measures of Job Satisfaction (cont.) • Career Satisfaction - Greenhaus, Parasuraman, and Wormley (1990) developed this measure. This is a measure of career success as opposed to job satisfaction. It assesses general satisfaction with career outcome and satisfaction with career progress

  28. The Example of Research Model of Job Satisfaction

  29. Application of Job Satisfaction in the Workplace (Syptak, et al 1999)

  30. Application of Job Satisfaction in the Workplace (cont.)

  31. Consequences of Job Dissatisfaction (Henne & Locke, 1985)

  32. Thank You !

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