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Community Based Conflict Defusing/Resolution

Community Based Conflict Defusing/Resolution. Presented by: Bill Tibbo & Associates. Key Working Sessions. CSIM Level I & Level II Community Based Conflict Resolution/Defusing Talk So Your Teens Will Listen and Listen So you Teens Will Talk Catch Them Being Good As They Can Be

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Community Based Conflict Defusing/Resolution

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  1. Community Based Conflict Defusing/Resolution Presented by: Bill Tibbo & Associates

  2. Key Working Sessions • CSIM Level I & Level II • Community Based Conflict Resolution/Defusing • Talk So Your Teens Will Listen and Listen So you Teens Will Talk • Catch Them Being Good As They Can Be • Death Notification • Truth & Reconciliation Commission Mental Health Service Management

  3. Experiences - Our Work • Earthquake Turkey • 911 • Holocaust Survivors • Ritual Abuse Victims • SARS Epidemic 2003 • Air France Crash • Truth & Reconciliation Event Winnipeg • United Nations 2011

  4. Looking Back 26 Years

  5. Holocaust Survivors

  6. Residential School Survivors

  7. Ritual Abuse Victims

  8. Earthquake Turkey 1999

  9. Terrorist Attacks 9/11

  10. SARS Epidemic 2003

  11. Hurricane Ivan Cayman Islands 2005

  12. Air France Crash

  13. Transportation Crashes

  14. Families of Abducted and Murdered Children

  15. United Nations

  16. “The reality today is that we all are interdependent and have to co-exist on this small planet. Therefore, the only sensible and intelligent way to resolve Differences, clashes of interest, whether between individuals or nations is through dialogue.” The Dali Lama

  17. Introductions – Objectives - Conflicts

  18. Examples of Conflict in Your Community • From the conflict examples provided in the introduction select 2 workplace conflict examples2 community conflict examples2 individual conflict examples

  19. Group arborist exercise. Complete the roots chart reflecting your collective view of community conflict. The Roots to Community Conflict

  20. Conflict in Your Community • Review roots of conflict. • Discussion on why these conflict continue to exist.

  21. Communication

  22. Communication - Listening • The way we deliver a message will be reflected in the way it is received • The better you listen, the better that they will • When you are listening, truly listen • Use their name often, but in a non confrontational manner • Ask for their willingness to talk

  23. Listening Exercise

  24. Active Listening Skills • Emotional Labeling • Paraphrasing/Refreshing • Reflecting/Mirroring • Effective Pauses • Minimal Encouragers • I Messages • Open Ended Questions • Body Language

  25. Active Listening You are to sit with your partner and explain in as much detail as possible one of the best experiences you have ever had in your entire life. Listener see what you can learn! Exercise Then Change Positions

  26. Active Listening Skills • Emotional Labeling • Paraphrasing/Refreshing • Reflecting/Mirroring • Effective Pauses • Minimal Encouragers • I Messages • Open Ended Questions • Body Language

  27. Communication Questions • If you ask questions, listen to the answers • Be clear in why you are having the conversation • Be clear on what your concerns are about • Be clear on what behaviors are expected and those that are not acceptable • Ask them if they are in agreement

  28. Speed Greeting Exercise Active Listening – Asking Questions

  29. Why Conflict? • Group Exercise • What is at the root of conflict?- Describe the root of each of your workplace, community and individual conflict • Why does it exist? Does it serve a purpose?- Do any of these examples provide a purpose? • Imagine a world without conflict! What would be different? What would we gain? What would we lose?

  30. Ask the Right Questions? • The question may not be how to we eliminate conflict, but rather “how do we create an environment where the conflict we face is productive and mutually beneficial?” • Normalization – Acceptable

  31. Think Behave Feel

  32. Examples of Community Conflict Group Activity • Given the 6 examples of conflict, How do these examples impact your community, your workplaces and/or individual relationships?

  33. Conflict vs. Conflict vs. Conflict • In 3 columns outline elements of: • Individual (non work) conflict • Work place-work group conflict • Community Conflict • What do they all have in common? • What makes them unique from one another? • What are people attempting to accomplish in each situation?

  34. What About Me? • In the middle of conflict, we all ask at some level, “What About Me?” Time for some me questions • How am I in any way contributing to this conflicts? • Why do I feel unsupported through this?

  35. Tension and Productivity P R O D U C T I V I T Y Focus Tension Focus Resolution TENSION

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