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ACCOUNTABILITY

ACCOUNTABILITY. Concern Worldwide 29/2/12. www.ecbproject.org. Side-by-side accountability commitment in the framework. Leadership-Governance. Developed Humanitarian Accountability Framework (HFA). Developed Complaints Response Mechanism (CRM) Guideline

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ACCOUNTABILITY

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  1. ACCOUNTABILITY Concern Worldwide 29/2/12 www.ecbproject.org

  2. Side-by-side accountability commitment in the framework

  3. Leadership-Governance • Developed Humanitarian Accountability Framework (HFA). • Developed Complaints Response Mechanism (CRM) Guideline • - Concern has comprehensive training module on HAP and use IEC materials developed by ECB • - HAP and GEG is one of the mandatory training for all staff • HAP (accountability) issue reflected in all Job Descriptions

  4. Transparency • During Community Consultation  about the program, and its interventions, donor, budget, duration of the project etc. • Make information publicly available.

  5. Participation • Beneficiaries participate in Joint Needs Assessment • Beneficiaries participate in community consultation • PIC monitor scheme, cash payment etc. • UP chairman crosscheck primarily finalized beneficiaries list in front of the affected community

  6. Handling Complaints • Orientation on CRM to union Complaints Management Committee(s) • Complaints boxes hang at different location - Mobile numbers have given on banners, info boards, complaints boxes

  7. Handling Complaints (conti ...) • CMC meet weekly/fortnightly; • Collect, analyze; • Preserve those complaints in a file with a serial number along with opening date; • Entry in complaints record book with similar serial number ; • Investigate ; • Give recommendations to the implementing organization • Organization takes necessary actions

  8. Design, monitor and evaluate • Lessons learned workshop with stakeholders • More involve community people in schemes selection • Involve UDMC at various stages/cycle of a project • Form PIC and involve them in CFW and others work to monitor

  9. THANK YOU www.ecbproject.org

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