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Delivering Channel Shift

Delivering Channel Shift. Jayne Hilditch Corporate Services Director. Delivering Channel Shift. Digital Exclusion…. An Additional Channel. make it so good, people choose to use it Don’t take other stuff away. Speed of change…?. Put it in the ICT Strategy. Two words about the

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Delivering Channel Shift

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  1. Delivering Channel Shift

    Jayne Hilditch Corporate Services Director
  2. Delivering Channel Shift
  3. Digital Exclusion…
  4. An Additional Channel make it so good, people choose to use it Don’t take other stuff away
  5. Speed of change…?
  6. Put it in the ICT Strategy
  7. Two words about the business case exchanging ignorances
  8. Probably not with the big guns…
  9. Agile Project Management Agile trumps Prince2 for web projects Think about the skills needed
  10. Procurement Hurdles Avoiding the car crash of agile development v procurement
  11. Procurement Hurdles MVP: fixed cost Phase 2: time + materials
  12. The Attention Economy(or, the ‘wiifim’ question)
  13. Transactional Rent account & payment details Repair reporting & status Common parts repair alerts Service charge calculations Tenancy & lease info
  14. Transactional Embedded messaging system (like ebay). Cultural change for working practices
  15. Futurising Prepare for customer service in public…

  16. Feedback & Involvement

  17. Feedback & Involvement (Getting involved with TVH) …and maybe the unusual suspects Feedback on contractor performance Consultation on policies Identifying priorities Extending reach of resident auditors

  18. Community

  19. Community (Getting involved with each other) Using the tools that are already out there… Facebook - links to existing social networks Meetup - groups, eg baby-sitting circles, shed-days Eventbrite – to organise events Post-code news-feeds User generated content
  20. The last word…
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