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This training session focuses on key strategies for demonstrating accountability within our work unit. Participants will learn to recognize that all problems and concerns are valid and how to take ownership of these issues until they are resolved. We will also explore effective ways to provide and accept feedback, emphasizing the importance of the "ICARE" model—key words and actions that foster a positive work environment. Engage with our values conversation tool to identify behaviors that align with our organizational ethos and to discourage detrimental actions.
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SESSION OBJECTIVES At the conclusion of this training session, we will learn: • How we demonstrate accountability in our work unit • How we can recognize all problems & concerns have merit and take ownership of these issues until resolved • Ways in which we can provide & accept feedback • About “Words and Actions that show ICARE”- the approved key words and key actions model.
DON’T CARE WORDS AND ACTIONS Exasperated actions
DON’T CARE WORDS AND ACTIONS Exasperated actions