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Help Us, Help You! Engaging to Serve

Join Lisa Eason, Jan P. Rick Beal, Clarence Ingram, Rebecca Krystopa, Gerald Schaefer, and Travis Horsley as they discuss the importance of customer feedback in improving the State Purchasing Division. Topics include audits, policy, training & outreach, sourcing changes, and more. Don't miss this opportunity to have your voice heard and help shape the future of state purchasing.

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Help Us, Help You! Engaging to Serve

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  1. Help Us, Help You!Engaging to Serve April 2019 State Purchasing Division

  2. Facilitators • Lisa Eason/Jan P • Rick Beal • Clarence Ingram • Rebecca Krystopa • Gerald Schaefer • Travis Horsley • Today’s Agenda • Understanding the Why and Where We Need Feedback • Guided Discussions - Highly Interactive Mini-Sessions • Audits • Policy, Training & Outreach • Sourcing • Closing Remarks Help Us, Help You: Engaging to ServeIntroductions/Agenda

  3. Help Us, Help You: Engaging to Serve Session Objectives To Obtain Customer Feedback

  4. Help Us, Help You: Engaging to ServeWhy We Need Feedback? • By helping us … • Improve quality of our training • Update GPM • Provide targeted assistance • Keep the Statewide Contract portfolio relevant • … We can better help you • Process PO faster • Resolve issues quicker • Remove administrative burden • Improve SWC availability

  5. Help Us, Help You: Engaging to ServeAudits • Spend Highlight from FY18 • $1.12B in total spend on Statewide Contracts • High concentration of spend in the following contracts: • PC Hardware and Related Equipment: $138.8M • Software: $93.8M • Generic Drugs: $90.6M • IT Temporary Staffing: $88.8M • School Buses: $81.1M • Indefinite Quantity Construction (ezIQC): $59.6M

  6. Help Us, Help You: Engaging to ServeAudits • Spend Highlight from FY19 (Q1+Q2) • $490.9M in total spend on Statewide Contracts in first half of the Fiscal Year • High concentration of spend in the following contracts: • PC Hardware and Related Equipment: $58M • Generic Drugs: $45M • IT Temporary Staffing: $42.8M • School Buses: $41.5M • Indefinite Quantity Construction (ezIQC): $34.9M • Office Furniture: $34.6M

  7. Help Us, Help You: Engaging to ServePurchasing Customer Advisory Panel Working Committees NIGP Code Exempt List Forms & Templates GEPS State Use Council Georgia Procurement Manual

  8. Help Us, Help You: Engaging to ServeCommunications • Training • How often? • Content? • Location? • Online or Lecture? • Micro-Courses

  9. Help Us, Help You: Engaging to ServeSourcing Changes Communications List of SWC and Contract Specialists on DOAS/SPD website • New SWC Categories Added • Food Services • Management Consulting • Body Cameras • Changes To How We Do Business • Sourcing Strategy – Office Supplies • Issue Response – Desktop Printers

  10. Help Us, Help You: Engaging to ServeCommunications • Webinars • How often? • Content? • FAQ Inclusion? • Hear from Suppliers?

  11. Help Us, Help You: Engaging to ServeCommunications • Furniture • How should it be sourced? • What is missing? • Less or More Suppliers? • How can we improve ordering instructions?

  12. Help Us, Help You: Engaging to ServeSWC Portfolio

  13. Help Us, Help You: Engaging to ServeSWC Portfolio

  14. Help Us, Help You: Engaging to ServeSWC Portfolio You can help shape our 2019 SWC pipeline! Please Vote: • Uniforms • Transcription Services • Vehicle decals, wraps, stickers, etc. • Waste Management Services • Linen Cleaning Services • Armored car services • Mattresses ranging from hotel quality, residence hall/dorm quality and Department of Corrections quality • Flooring – carpeting, carpet tiles, tiling, etc. • Heavy Equipment Rental – backhoes, cranes, skid steers, bucket trucks, scissor lifts

  15. Improvements will be vetted and implemented Thank-You! Closing/Next Steps

  16. Want To Discuss Further? Contacts: Gerald Schaefer Mary Chapman mary.chapman@doas.ga.gov 404-651-9289 Jan P janet.pytelewski@doas.ga.gov 404-656-5361

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