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Lean Government Initiative: Control Phase Review and Future Action Plan

This report summarizes the control phase of the Lean Government Initiative, highlighting the improvements achieved through completed projects to date. It reviews key metrics such as customer and employee satisfaction, time savings, and cost reductions. Furthermore, it discusses the next steps for the upcoming implementation cycle, outlining action plans with target dates to ensure sustained improvements. We also identify new priority areas for further improvement and propose ways to replicate successful practices, while emphasizing the importance of ongoing measurement and engagement with executive sponsors.

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Lean Government Initiative: Control Phase Review and Future Action Plan

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  1. Lean Government Initiative Control Phase Part of the Report Out for Completed Projects

  2. Benefits of Improvement • Summary of improvement to date • What did we measure, • How does the change create value • Customer satisfaction, • Employee satisfaction • Saves overall time, • Saves money • Improves morale. • If you have not had an implementation cycle, discuss what the team believes will be achieved in the next cycle (30 to 60 days)

  3. Next 60 Days Action Plan (version a: you have made some changes, but do not have enough data to call it complete) • Identify the Action Steps with target dates • Intent is to identify action steps to establish that the actions improved the process, and • To be able to submit a complete project status report (version b)

  4. Report Out Summary • What improvements did you achieve • How are you going to ensure that the improved conditions will be maintained (control plan) • What metric will be measured • Who (the process owner should be defined) • Frequency of review/reporting • Executive Sponsor that will monitor the process

  5. Next Project • Provide recommendations of what: • Metric should be improved ( reduced defects, cost, time) in the studied process • Where can this PI be replicated • What is the next problem that the team feels is a priority • What area has the most issues/defects? • Receives the most customer complaints? • Seems too slow? • Frustrates the team? • Where is the money? • Are there any key learning's to pass onto others?

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