Accelerating Municipal eGovernance in India: Strategies for Effective Citizen Engagement

1. Municipal eGovernance Platform – eGovernments Foundation Technology For Social change

2. Agenda • Policies and Frameworks shaping Municipal eGovernance • Municipal eGovernance Platform • Architecture • Future

3. Policies shaping Municipal eGovernance IN india

4. 74th Constitutional Amendment Decentralization

5. JNNURM • Aimed at creating ‘economically productive, efficient, equitable and responsive Cities’ • Launched in 2005. Phase 1 ended in 2012. • 65 cities. • Urban sector reforms to strengthen municipal governance in accordance to 74th CA Grants to cities linked to performance

6. eMunicipality • Mission mode project Part of National eGovernance Plan • Focus on • Citizen Services • Improved interaction between local government and citizens • Bring transparency and Accountability in governance • Model RFP Standardization of Solutions

7. National Municipal Accounting Manual • Directive by Supreme Court of India to all ULB’s to move to Accrual based Double Entry accounting System • Creation of National Municipal Accounting Manual • Created a template for States to adopt and adapt new accounting practices Standardization of Manuals/Practices

8. Others • NMMP • State Data Center • State Wide Area Network • Citizen Service Centers • National Service Delivery Gateway (NSDG) • National Service DI • Knowledge Sharing (Pearl, Conferences) • Service Level Benchmarking • Recognition (Awards) Allied initiatives that foster faster rollout of eGovernance

9. Summary • Municipal eGovernance can be accelerated by • Creation of Standards • Providing Templates/frameworks • Simplification of Rules and acts • At the same time give the ULB’s a flexibility to adapt the standards to their own needs

10. eMunicipality Solution

11. Municipal eGovernance Evolution • Basic eGovernance functions • Property Tax • Birth and Death • Government Bodies • National Informatics Center (NIC) • Center for Advanced Computing (CDAC) • eMunicipality National Mission Mode Project (2005) • Big Corporations – Big System Integrators • Small Local Bodies – Private Players

12. eGovernments Foundation • Started in 2003 with exclusive focus on Urban Local Bodies • Initial Areas of focus • Financial Accounting • Property tax • Birth & Death • Public Grievance and Redressal • City Portal for information dissemination • Municipal ERP Product – 2008 onwards

13. Functional Architecture

14. Layered Architecture

15. Technical Infrastructure • Abstract Standard Technical components • Document Management System • Rule Engine • Workflows • Authorization and Authentication • User Management • Role based access control • GIS

16. Platform • Common Services used by all departments • Employee Information System (EIS/HRMS) • Financial Accounting & Budgeting • Collection Management • Master Data Management

17. Functional Modules • Revenue Management – Money coming in • Property Tax, Water Charges • Expenditure Management – Money going out • Works Management, Payroll/Pension • Administrative Efficiency – Inward looking improving efficiency • Legal Case Management, • Citizen Services – Citizen Service Delivery • Building Plan Approval, Public Grievance, Birth and Death

18. Integration

19. Future • Mobile Governance • Analytics • eDemocracy • Citizen and Business Portals

20. Platform Approach • Integrated Product Based Approach • Layered Service architecture • Build on top of each other • Clean interfaces between layers • Minimize Disruption • Treat Municipal Employees as Primary Stakeholders as well • Change Management • Participate in creation and adoption of Standards Flexible Systems with Faster Rollout cycle

21. Thank You