1. What do you bring to the table Patient and Family Centered Care

2. The goal of improving patient and family centered care requires many hands.

3. OB Satisfaction Group • Admissions – Diane Silva • Room – Karen Henning • Meals – Donna Loranger • Tests and Procedures – Tracey Casala • Visitors – Stephanie Adam • Physician – Jay O’Brien MD • Triage – Tracey Casala • OR – Shannon Silva • LDR – Sue Fair • ACU – Jeannie Monteiro • Mother/Baby – Donnalee Segal • NICU – Beth Taub • Leadership Rounds – Matt Quin • AIDET – Dottie Calvano • Face to Face – Karen Kennally

4. Planning to get it done

5. Together we can ensure a great patient and family experience