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Citibank CLA

Citibank CLA

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Citibank CLA

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Presentation Transcript

  1. Citibank CLA Consolidated Service Report Through July 2006

  2. Q1 2006 SLA Results

  3. Q2 2006 SLA Results

  4. Q3 2006 SLA Results

  5. Backup Materials and Country Data Backup Slides

  6. CLA Installed Base • Total of 3374 ATMs, and 225 DPB terminals • 850 NCR 5670 • 490 NCR 5675 • 22 NCR 5685 • 02 NCR 5688 • 65 NCR 5867 • 1241 NCR 5870 • 115 NCR 5874 • 569 NCR 5875 • 56 NCR 5877 • 02 NCR 6676 • 21 CAT2E • 83 CAT2D • 225 DPB WSC314-2001

  7. CLA Service Calls and SLA Overall

  8. CLA Call Volume by Activity type

  9. Total of 221 ATMs, and 225 DPB terminals 31 NCR 5670 9 years since installation 27 NCR 5675 9 years since installation 03 NCR 5685 9 years since installation 10 NCR 5874 5 years since installation 47 NCR 5875 9 years since installation 83 CAT2D 9 years since installation 225 DPB WSC314-20019 years since installation Contractual SLA Capital Federal and GBA: Response 2 hours Fix 4 hours Remote Cities: Without resident CSR: Response 4 hours Response N/A Fix 6 hours Fix 24 hours Argentina Installed Base & SLA

  10. Argentina SLA

  11. Argentina Response

  12. Argentina Resolve

  13. Argentina Call volume

  14. Brazil Installed Base • Total of 207 ATMs • 105 NCR 5874 8 years old • 37 NCR 5875 8 years old • 65 NCR 5867 <2 years old • Contractual SLA Response 4 hours Resolve 4 hours

  15. Brazil SLA

  16. Brazil Response

  17. Brazil Resolve

  18. Brazil Call volume

  19. Mexico Installed Base • Total of 3,053 ATMs • 818 NCR 5670 10 years since installation • 456 NCR 5675 15 years since installation • 19 NCR 5685 14 years since installation • 02 NCR 5688 15 years since installation • 1241 NCR 5870 8 years since installation • 479 NCR 5875 10 years since installation • 38 NCR 5877 1 years since installation

  20. Mexico Contracted SLA

  21. Mexico SLA

  22. Mexico Response

  23. Mexico Resolve

  24. Mexico Uptime

  25. Mexico Call volume

  26. Colombia Installed Base • Total of 47 ATMs • 21 CAT-2E 9 years since installation • 6 NCR 5875 2 years since installation • 18 NCR 5877 1 years since installation • 2 NCR 6676 Installed this year 2006 • Contractual SLA Main Cities: Response 2 hours Fix 4 hours Remote Areas: Response 8 hours Fix 4 hours

  27. Colombia SLA

  28. Colombia Response

  29. Colombia Resolve

  30. Colombia Call volume

  31. Peru Installed Base • Total of 7 ATMs • 7 NCR 5675 16 years since installation • 1 NCR 5670 14 years since installation • Contractual SLA Response 2 hours Fix none

  32. Peru SLA

  33. Peru Response

  34. Peru Resolve

  35. Peru Call volume