Partner Best Practices Stephanie Pyle, Director of Product Marketing, SkillSoft

1. Learning: Re-Imagined Partner Best Practices Stephanie Pyle, Director of Product Marketing, SkillSoft Gary Hartman, Partner Alliance Manager, SkillSoft Spencer Thornton, Senior Product Manager, Geolearning, Inc.

2. Agenda • SkillPort 7.0 Updates • What’s new? • OLSA • What is it? • How does it work? • Partner use of OLSA • Geolearning, Inc. • Getting the most from your SkillSoft partnership • Q&A

3. Content Delivery SkillSoft Technology Infrastructure Software as a Service (SaaS) delivering learning to over 10 million learners worldwide 99.97% Average Uptime for 2008 Custom Hosting Services Easy-to-manage, searchable repository for ALL your learning content Deployment Options SkillPort LMS: reliable, secure, scalable, proven Open Learning Services Architecture (OLSA): delivering learning - to other LMSs • SkillSoft Hosting Services SkillSoft Courses CustomCourses Books Videos SkillPort OLSA LMS or ? Learners Learners

4. Proving Value for Over 2,000 Customers A reliable, scalable SaaS LMS that’s capable of delivering learning to large, global audiences SaaS approach maximizes flexibility and minimizes burden on internal IT resources Supports a variety of learning assets: self-study courses, virtual classes, books, simulations, videos and mentoring for formal or informal learning Learners can quickly pinpoint relevant content using Search & Learn™ or the catalog Localized interfaces available in 10 languages Native support for offlineplay of courses and results synchronization for SkillSoft courses SkillPort 7.0

5. SkillPort Version 7.0 A major redesign of the User Interface. Goals of the project Update the overall UI Consolidate Common Functions Simplifying Everyday Tasks Reduce the number of clicks to accomplish common tasks Focus on Workflow and Usability

6. The Login Page Customize the login page Add your logo, change colors, graphics and welcome text.

7. The Home Page Incorporate your branding on the Home Page and throughout SkillPort Colors Logo Image Home Page Text

8. Navigation Buttons, Shortcuts and Top Links My Favorites and My Enrollments now part of My Plan My Reports is now My Progress Custom shortcuts below main navigation Expandable, drop-down menus Books 24x7, Admin, My Profile, Help as top links

9. SkillPort 7.0 SkillPort 7 is Released and Available Service Release 1 planned for – Q3 2009 Updates to My Progress and My Plan for Learners Redesign of additional Administrative Features

10. OLSA – Open Learning Services Architecture Gary HartmanPartner Alliances Mgr. Learners SkillPort SkillSoft Hosting Services SkillSoft courses custom learning OLSA videos Books24x7 TPLMS or ? Learners

11. What is OLSA? Web Services API that simplifies access to SkillSoft Content and Content-related Services hosted by SkillSoft Targeted applications: Learning Management Systems (LMS) Talent Management Platforms Portals Other web-applications Learners SkillPort SkillSoft Hosting Services SkillSoft courses custom learning OLSA videos Books24x7 TPLMS or ? Learners

12. Why did SkillSoft Create OLSA? Traditional Learning Landscape Simple Content loaded into an LMS But… Content trends have added stress to the existing model • Accelerating content inventory growth • Increasing variety of content types • More dynamic, frequently changing content • Interdependent relationships among content objects and content–related servicesexample: mentoring services There are no standards for integrating today’s richer content into a TPLMS (Third Party LMS)

13. Current Customer Challenges Catalog Management Finding Desired Assets Player Technology Maintenance Limited Access to certain SkillSoft Assets from within the LMS Trouble-shooting issues with Content and Players Maintaining the LMS as the System of Record while still enabling all SkillSoft entitled assets

14. OLSA for Hosting Content Implementation SkillSoft manages installation and maintenance of courses on OLSA Content Server Customer loads AICC files for all entitled assets into the LMS Users launch content from within the LMS No customization required Support for SkillSoft Advanced Content OLSA

15. OLSA Administrator Learning Administrator Content Open Learning Services Content-Related Learning Services Perform Various Functions TPLMS

16. OLSA Administrator Download Asset Metadata AICC, SCORM or CSV Download Catalog Hierarchies Run Reports Perform Management Functions

17. OLSA Web Services API Standards-based Web Services, SCORM, AICC Core services Asset Integration Catalog Synchronization Search across all content and services On-demand Communication Tools to get started Growing developer community Online Knowledge Base Code samples, documentation, etc.

18. What can you do with OLSA? Automate Catalog Management Automatically keep course catalogs up to date(OLSA Asset Integration) Organize SkillSoft assets according to the SkillSoft defined curricula (OLSA Catalog Synch) Integrate SkillSoft Search Capabilities Present a single view of ALL available resources within the LMS Supports direct launch of topics, SkillBriefs, Job Aids, books, and videos (Leadership Development Channel) (OLSA Search)

19. What can you do with OLSA? Provide direct access to additional assets from within the LMS Books, SkillBriefs, Job Aids, Mentoring Services, etc. (OLSA Search) Manipulate more SkillSoft assets within the LMS Catalog Can add Books, Mentored Assets, etc. to a user’s Learning Plan(OLSA Search, then Asset Integration) Support SkillSoft Advanced Content Structures KnowledgeCenters, Learning Programs, Offline Play of Courses(OLSA On-demand Communication) Support access to SkillSoft content from outside the LMS while still maintaining system of record for data (OLSA On-demand Communication)

20. OLSA Addresses Key Pain Points

21. Key Points to remember! All content is hosted by SkillSoft Each client should have their own OLSA Content Server Course Libraries are automatically updated Players automatically updated Results for courses launched from TPLMS can be directed to LMS or OLSA Server Results for Advanced Learning Structures (KnowledgeCenters or offline play) must return to OLSA Server

22. About GeoLearning • Established in 1997 • Market leader – SaaS LMS Suite • Over 500 customers / ~250 employees • Fast growth - Inc. 500/5000 since 2004 • High client retention (over 90%) • Signature corporate client base • Established public sector business • Headquarters in Des Moines, IA • Bersin Enterprise LMS Customer Satisfaction Leader (both times) • SkillSoft partner since 2007 (NETg since 2000) • Over 300 joint customers

23. Flagship Customer Base Public Sector • States of: • WA/NJ/ND/SC/AZ • US Office of Personnel Management • US Dept of the Interior • US Dept of Education • United Nations • FEMA Corporate • Dell • Edward Jones • Google • Adecco • Palm • Miller Brewing

24. GeoLearning and OLSA • The Past • Internally hosted • CD’s…thousands of them  • E-delivery site • SkillSoft installer • The Present (OLSA) • Externally hosted • Real time content updates • New content downloads…no installer • 2 fewer clicks, mentoring • The Future (OLSA phase 2) • Asset integration

25. Creativity….The Key to Success • Bundle Products • Leverage SkillSoft talent • United Technologies example • Keep up on SkillSoft product offerings • SkillSoft resources • Partner community • Partner consultant • Monthly webinars/newsletter