1. Global Information Technology Management Salisbury University Fall, 2003

2. Week 1 • Syllabus – Pre-reqs, Objectives, Schedule • Resources – Texts, Web, Library, E-mail • WebCT • Virtual Team Project • Expectations and Structure of course • Overview of Global IT • WWH: Chapter 1

3. Syllabus and Resources • Instructor Web site: http://facultyfp.salisbury.edu/cmbeise/ • Class Web site: http://facultyfp.salisbury.edu/cmbeise/info465/ • WebCT: http://webct.salisbury.edu • 2 textbooks required • List of readings: library reserve and Web

4. Student Learning Objectives You should be able to: • Explain the importance of IT to Global Business • Discuss what makes an IT solution global • Distinguish between management issues in regions at different levels of development • List issues that distinguish global business from domestic business • Find resources to support your work in this class

5. International BusinessEnvironment Business Organization IT

6. Complex Global Business Environment • Product designed in Denmark • Components manufactured in Taiwan & Korea • Assembled in Canada • Sold as a Standard Model in Brazil • Sold as a Fully Loaded Model in U.S.A. • Freight and Insurance Contracted through a Swiss Subsidiary • Principal Financing from the Eurodollar Market in London

7. Role of IT • Much of Global business could not be accomplished with IT • Advances in technology, telecommunications, software applications • Seamless, instantaneous transfer of data and information around the world • Support for dispersed project teams

8. Why Develop Global IT? • Cost reduction • Increasing customer satisfaction • Need for integrated information • Common business processes or products • Solves other problems (e.g., BPR)

9. What is Global IT? • Information Systems (IS) that are global in operation • Span geographic, cultural, other boundaries • Support global business processes • Single function solution with global presence (e.g., shipping) • Integrated solutions that support cross-functional dispersed business processes (e.g., ERP) • IT products and services that are built in one country and used in another • E-Commerce / E-Business: a subset

10. What is the state of Global IT? • Parallels IT evolution in organizations • The level of economic development often determines the management issues for IT in a country or region

11. Operational (Transaction) Systems Advanced Countries Strategic Systems Newly Industrialized Management & Control Systems Developing Countries Under-developed Countries IT Infrastructure: hardware, networks, databases, etc.

12. Infra-structure IS Issues(Underdeveloped Countries) • Lack of telecommunications infrastructure • HW & SW obsolescence • Problems due to mixed vendor shops • Lack of skilled MIS personnel • Lack of accepted practices for systems development • Government intervention in computer equipment acquisition, etc.

13. Operational IS Issues(Developing Countries) • Understanding MIS contribution • Educate senior business managers about the potential contribution of MIS • Procure skilled MIS personnel • training and education of MIS personnel • Improve data quality • Make IS more user friendly • SW maintenance • Standards for HW and SW

14. Management & Control IS Issues(Newly Industrialized Countries) • Computerize remaining routine work • Facilitate communication between IS department and end-users • Procure top management support • Do strategic IS planning • Align organizational and IS goals • Exploit IS for competitive advantage • Build a responsive IT infrastructure

15. Strategic Global IS Issues(Advanced Countries) • Build a responsive global IT infrastructure • Plan and manage TC networks • Develop and manage distributed systems • Facilitate and manage BPR • Business process re-engineering • Often means ERP implementation • Improve SW development productivity • Outsourcing • Off-shore programming

16. Global IT and Business Issues • Geography • Neighbors, weather, distribution channels • Politics and government • stability • public vs. private ownership • tariffs • Economic development and education • Cost of workers • Cost to customers • IT infrastructure • Cultural differences • General IS management issues, more extreme

17. For Next Time • Login to your SU e-mail • find an e-mail message from me • Forward your SU e-mail if needed • Login to WebCT http://webct.salisbury.edu • Find the list of readings and resources • Read WWH Chapter 1 • Find the textbook Web site • http://www.prenhall.com/wild • Take a practice quiz on the text Web site