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Fiona Beatrice O’Donnell Director of Legal Services University of Dundee

The Value of Resolving Disputes. Fiona Beatrice O’Donnell Director of Legal Services University of Dundee. Underpinning a change in culture and sustaining a mediation service. “ Service Checks” “Service checks” on what we are trying to achieve.

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Fiona Beatrice O’Donnell Director of Legal Services University of Dundee

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  1. The Value ofResolving Disputes Fiona Beatrice O’Donnell Director of Legal Services University of Dundee Underpinning a change in culture and sustaining a mediation service

  2. “Service Checks” “Service checks”on what we are trying to achieve • the strategy for a collaborative vision & practice • action plans for a range of options to de escalate not formalise • not “either or” but “both and”

  3. Key elements in sustaining a resolution focus • recognised points of impact for mediation • working at an environment where it is “normal” to consider mediation: 5 critical factors • identity and continuity of the mediation team and its values • keeping dispute resolution in the news

  4. building blocks of edr skills and mediation • the concept of self use of edr for staff and students • making realistic progress on costs and time • sharing and learning and the value of the impartial outsider

  5. assessment of critical factors • reflecting the Institution’s own aims for the future • realising the investment and taking account of feedback • nurturing the mediation values and being bold!

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