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Understanding Nonverbal Messages

Understanding Nonverbal Messages. Preview. Why Focus on Nonverbal Communication? The Nature of Nonverbal Communication Codes of Nonverbal Communication How to interpret Nonverbal Cues More Accurately . Nonverbal Communication Defined.

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Understanding Nonverbal Messages

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  1. Understanding Nonverbal Messages

  2. Preview • Why Focus on Nonverbal Communication? • The Nature of Nonverbal Communication • Codes of Nonverbal Communication • How to interpret Nonverbal Cues More Accurately

  3. Nonverbal Communication Defined • Communication other than written or spoken language that creates meaning for someone • Sign language is one exception to this definition

  4. Why focus on Nonverbal Communication? • Nonverbal messages communicate feelings and attitudes • Most significant source of emotional information is the face (Albert Mehrabian) • Vocal cues • Approximately 93% of emotional meaning is communicated nonverbally.

  5. Why focus on nonverbal communication? • Nonverbal messages are critical to successful relationships • Nonverbal messages serve various functions for verbal messages: • Substitute • Complement • Contradict • Repeat • Regulate • Accent

  6. The Nature of Nonverbal Communication • Culture-Bound • Rule-governed • Ambiguous • Perception checking • Continuous • Non-linguistic • Multi-channeled

  7. Codes of Nonverbal Communication • Appearance • artifacts

  8. Codes of Nonverbal Communication • Body movement, Gestures, and Posture • Kinesics refers to the study of human movements, gestures, and postures • Emblems • Illustrators • Affect displays • Regulators • adaptors • (People En Espaňol Magazine, Aug 2004, pg 20)

  9. Codes of Nonverbal Communication • Kinesics Research • Quasi-courtship behavior – nonverbal actions we consciously and unconsciously exhibit when we are attracted to someone: • Courtship readiness • Preening • Positional cues • Appeals to invitation

  10. Codes of Nonverbal Communication • Eye contact • Facial expressions • Touch (haptics) • Touch ethic • The Voice • Paralanguage or vocalics • Back-channel cues • Response latencies

  11. Codes of Nonverbal Communication • Environment, Space, and Territory • Physical environment • Space (proxemics) • Intimate space • Personal space • Social space • Public space

  12. Edwin T. Hall’s Zones of Space

  13. Codes of Nonverbal Communication • Territory • Territoriality • Territorial markers

  14. How to Interpret Nonverbal Cues • Immediacy Immediacy Cues Proximity:……………………………. Close, forward lean Body Orientation:……………… Direct, could be side-by-side Eye Contact:……………………….. Eye contact & mutual eye contact Facial Expression:…………….. Smiling Gestures:……………………………. Head nods, movement Posture:………………………………. Open, relaxed, arms oriented toward others Touch:………………………………….. Cultural-and-context appropriate Voice:…………………………………… Higher pitch, upward pitch

  15. How to Interpret Nonverbal Cues • Immediacy • Arousal • Dominance

  16. What questions do you have? • Homework: • Reading? • Turn in assignment?

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