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Benchmarking Markets

APSE's benchmarking services offer like-for-like comparisons of 185 UK local authorities across 15 service areas to improve cost, quality, productivity, and outcomes.

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Benchmarking Markets

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  1. Benchmarking Markets Patrick Knowles, Senior Consultant, APSE Monday 18 September 2017

  2. Performance Networks • The largest public sector benchmarking services in the UK • 185 UK local authorities registered • 19th year of data collection • 15 service areas (e.g. building cleaning, leisure, parks, etc.) • Developed and reviewed by practitioners • Range of cost, quality, productivity and outcome measures • Like-for-like comparisons through profiling • Independently validated • Flexibility in comparisons • Robust data validation processes including parameters, exclusion reports as well as practitioner checks and an audit process • Partnership working www.apse.org.uk

  3. Why benchmark? Demonstrate value for money Comparing like for like councils/markets to improve Service reviews / efficiency savings Making decisions on how to change and transform your services To manage your services effectively www.apse.org.uk

  4. Project Background • NABMA approached APSE about benchmarking study • Needed 10 councils contributing to the pilot • Exploratory workshop to develop indicators based on outcomes (March 2017) • Developed measures and grouping criteria (March - June 2017) • Data collection and training (July – August 2017) • Reports produced (September 2017)

  5. What are you trying to achieve?

  6. Kano Analysis and USPs

  7. Who was Involved? • Bradford Metropolitan District Council • Calderdale Metropolitan Borough Council • Cambridge City Council • East Staffordshire Borough DC • Halton Borough Council • Hinckley & Bosworth Borough Council • Manchester City Council • Stoke-on-Trent City Council • Kirklees Council • Oldham Metropolitan Borough Council

  8. Project Outcomes • Family groups established: • M1 – Both indoor and outdoor markets • M2 – Indoor only • M3 – Outdoor only • Data from 20 markets across 8 authorities • Developed data collection template, guidance notes, performance indicators and profile tables • New module will be rolled out next year in the main programme • Authorities signed up to ‘all services’ will get this free of charge (over 120 local authorities) • Others can subscribe to the service.

  9. www.apse.org.uk

  10. www.apse.org.uk

  11. www.apse.org.uk

  12. www.apse.org.uk

  13. www.apse.org.uk

  14. www.apse.org.uk

  15. Using Performance Data What is my data telling me • Identifying strengths & weaknesses • Verifying source data • Assessing who is good and why • Setting realistic improvement targets • Setting improvement timescales • Identifying action plans to achieve target goals • Using performance to monitor • Assessing customer satisfaction www.apse.org.uk

  16. Using data to review your service PN – indicators as diagnostic tool

  17. A balanced approach to performance measurement Contextualisation • Benchmarking • Trend analysis Evaluation • Corporate priorities • Place indicators

  18. Moving Forwards • Workshop at national conference in Blackpool: 7-8 December 2017 • Working group: January – February 2018 • Issue data collection templates for 2017-18 data year: April 2018 • Deadline for submissions: August - September 2018 • Complete the registration form!! • We will then send you your log-in details for the web portal.

  19. Contact details Paddy Knowles, Senior Consultant, APSE Email:PKnowles@apse.org.uk Mobile: 07471 350495 Interim requirements Roads & Highways, Building Maintenance, Bereavement Services, Environmental, Parks & Open Spaces, Waste, Facilities & Leisure etc. Emma Taylor, Client Coordination Officer, APSE Email: etaylor@apse.org.uk Association for Public Service Excellence 2nd floor Washbrook House, Lancastrian Office Centre, Talbot Road, Old Trafford, Manchester M32 0FP. telephone: 0161 772 1810 fax: 0161 772 1811 web:www.apse.org.uk

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