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INTERACTIVE PATIENT COMMUNICATION

jenna avatar
jenna
31 diapositives · 576 Views · Jul 25, 2014

INTERACTIVE PATIENT COMMUNICATION. HEALTHCARE USING CallAssure ™. PATIENT SATISFACTION SURVEYS. WHAT IS: Interactive Patient Survey?. Tired of waiting 6 months for out of date paper based surveys?. WHAT IS: Interactive Patient Survey?.

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INTERACTIVE PATIENT COMMUNICATION
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  1. INTERACTIVEPATIENTCOMMUNICATION

  2. HEALTHCARE USING CallAssure™

  3. PATIENT SATISFACTION SURVEYS

  4. WHAT IS: Interactive Patient Survey? Tired of waiting 6 months for out of date paper based surveys?

  5. WHAT IS: Interactive Patient Survey? Did you know hospitals are using interactive voice to improve their Satisfaction Survey results?

  6. WHAT IS: Interactive Patient Survey? Use a friendly voice to call thousands of patients in one day and get the results the same day!

  7. RETURN ON INVESTMENT Make Changes Immediately!

  8. CALL TO ACTION • Listen to live audio: Patient Satisfaction Survey

  9. APPOINTMENT REMINDERS

  10. WHAT IS: Interactive Appt Reminder? Are your highly paid clinic staff using valuable hours each day to call patients and remind them to come to their appt?

  11. WHAT IS: Interactive Appt Reminder? Use our friendly interactive voice to confirm appointments and save money now!

  12. WHAT IS: Interactive Appt Reminder? Backfill appointments with waiting patients and improve your overall satisfaction rating!

  13. RETURN ON INVESTMENT Save the cost of a FTE! $60K in savings overnight!

  14. CALL TO ACTION • Listen to live audio: Will attend Will not attend

  15. POST DISCHARGE FOLLOW-UP

  16. WHAT IS: Interactive Post Discharge FU? Are your patients presenting at the ER after discharge from day surgery?

  17. WHAT IS: Interactive Post Discharge FU? Use our friendly interactive voice to call patients and: • Help them remain compliant • Check on their condition • Give them a virtual hug.

  18. RETURN ON INVESTMENT Reduce Readmissions Save Money Improve Patient Satisfaction

  19. CALL TO ACTION • Listen to live audio: Post Discharge follow-up

  20. CHRONIC DISEASE MANAGEMENT

  21. WHAT IS: Interactive Chronic Disease Management? Use our friendly voice to make routine, repeatable calls and interact like a human

  22. WHAT IS: Interactive Chronic Disease Management? Patients that require frequent communication: • Diabetes • Thrombosis • COPD • CHF

  23. RETURN ON INVESTMENT Dramatic Cost Savings Improved Clinical Outcomes

  24. CALL TO ACTION • Listen to live audio: Dosing & follow-up

  25. WHO ISVOCANTAS?

  26. VOCANTAS INC. • A Canadian company with over a decade of experience in Interactive Voice Response (IVR) solutions that LISTEN. • Healthcare specialists – serving leading hospitals in North America • Experts in script and call flow design = highest response rates • More than 130 happy customers

  27. NUMBERS TELL THE STORY 96% connection rate Dr. Pam Bush Ottawa Hospital,DaySurgical Unit

  28. NUMBERS TELL THE STORY 82% of patients said “make this IVR call part of my regular medical care” UnivVermont, March 2012

  29. NUMBERS TELL THE STORY 75% of patients preferred to get a call from the IVR over a Pharmacist or Clinician Dr. Alan Forster, 2008

  30. NUMBERS TELL THE STORY 0 patients had an adverse event when they received a call from CallAssure vs. 26 patients that did experience an adverse event in the control group Dr. Alan Forster, 2006

  31. QUESTIONS? Vocantas Inc. 135 Michael Cowpland Drive Ottawa, Ontario Canada K2M 2E9 (877) 271-8853 Gary T. Hannah President and CEO gary@vocantas.com