CHAPTER 11 Managing Intercultural Conflict
Productive vs. Destructive Productive Destructive Narrow the conflict in terms of definition, focus and issues. Limit conflict to the original issue. Direct the conflict toward cooperative problem solving. Trust leadership that stresses mutually satisfactory outcomes. Escalate issues or negative attitudes. Expand from the original issue, leaving the whole relationship open for conflict. Power, threats, coercion and deception strategies are used for problem solving. Stay single-minded and act upon militant leadership.
Dealing With Conflict Stay centered and do not polarize. Maintain contact. Recognize the existence of different styles. Identify your preferred style. Be creative and expand your style repertoire. Recognize the importance of conflict context. Be willing to forgive.
Mediation At times, 2 people are not able to settle conflict alone. Often a third party is needed (lawyers or counselors). Relies on disputing parties’ active involvement in and commitment to the resolution.
Competition vs. Cooperation Competition Cooperation Destructive conflict Poor communication Each side treats each other badly because they feel the other side deserves it. Try to be trustworthy and flexible with open communication. Explore different ways to solve conflict.
Real Life Example “Two female adult educators -- an American and a Saudi -- working within continuing education at a private women's college in Jeddah, Saudi Arabia. Graduates of the same U.S. doctoral programme, and good friends, they expected that their working styles would be consistent and complementary; yet that proved very different in real experience. Findings demonstrate that absence of preliminary understanding of cultural differences may adversely impact both personal and professional relationships”(Glowacki-Dudka, Usman, Treff, 2008).
Fun Fact “Results of a factor analysis revealed 5 factors of coping strategies: Respect for and understanding of cultural differences, Self-development arising from negotiating between cultures, Support seeking; Avoidance and passive acceptance, and Rejection of monocultures and generation of unique identity” (Eugene, 2009).
Helpful Links http://www.mediationsolvesconflicts.org/ http://www.colorado.edu/conflict/peace/treatment/xcolcomm.htm http://tammysong.wordpress.com/2009/04/26/intercultural-conflict-resolution-styles/
References Eugene, S. (2009). Coping With Intercultural Transactions In Multicultural Societies. Social Behavior & Personality: An International Journal, 37, 273-287. Glowacki-Dudka, M., Usman, I., & Treff, M. (2008). Intercultural Conflicts Between Close Friends: A Case Study of Power Relations in Continuing Education in Saudi Arabia. Convergence, 41, 41-58.
Quiz When dealing with conflict one musta) Get even b) Run away c) Forgive d) Take a nap On page 429 What did Stephanie do when she was asked by her exchange family "why didn't she swim with them"A) She walked away from them B) She yelled at them C)She apologized. What is Social Conflict? A) Individuals working together to bring social change. B) Conflicts between two or more nations C) Conflict that arises from unequal or unjust social relationships between groups Which of the following is an accurate list of the five communication style types discussed for managing conflict? A) Aggressive, passive, passive-aggressive, assertive, and avoiding B) Dominating, integrating, compromising, obliging, and avoiding C) Expresser, driver, relater, analytical, and avoiding D) Listener, creator, doer, thinker, and advisor E) Domineering, aggressive, passive, passive-aggressive, and listener Which of these is the most true statement concerning the relationship between gender, ethnicity and conflict? A) It is usually acceptable to assume a person will act a certain way based on his/her gender and/or ethnicity. B) It is rarely acceptable to assume a person will act a certain way based on his/her gender and/or ethnicity; however, in some circumstances it is necessary. C) It is never appropriate to assume a person will act a certain way based on his/her gender and/or ethnicity. Although, it may sometimes be accurate to make such assumptions D) It is never appropriate to assume a person will act a certain way based on his/her gender and/or ethnicity. And, it is often inaccurate to make such assumptions
Quiz Social movements are organized activities in which individuals work together to bring about social change? T/F Cultural Conflict is conflict between only two people? T/F The Norwegian culture is prone to conflict and encourage it T/F Competition is a destructive conflict. T/F It is never appropriate to assume a person will act a certain way based on his/her gender and/or ethnicity. AND, it is often inaccurate to make such assumptions. T/F
ANSWERS C C C B D True False False True True