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Lokvani : An e-ffort to empower

Lokvani : An e-ffort to empower. A case study from rural India 17 th June, 2006 at Technology Sabha By Amod Kumar District Magistrate, Faizabad. Our President’s vision. Developed Country by 2020. lR;eso t;rs. Lokvani : Taking IT to Masses. What is Lokvani?.

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Lokvani : An e-ffort to empower

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  1. Lokvani : An e-ffort to empower A case study from rural India 17th June, 2006 at Technology Sabha By Amod Kumar District Magistrate, Faizabad

  2. Our President’s vision Developed Country by 2020

  3. lR;eso t;rs Lokvani : Taking IT to Masses

  4. What is Lokvani? Lokvani, Sitapur is an internet kiosk based system for providing various information, services and public grievance redressal in a transparent, accountable and time-bound manner.

  5. Public Grievence Redressal EXISTING SYSTEM ? Senior Officers Departmental officers Field level officers/employees

  6. Lokvani - Process DM Concerned Department Lokvani Server Third Party, Lokvani Kiosk

  7. Lokvani Kiosk

  8. Lokvani – Business Model • No subsidies & loans • Competition and profit driven (win/win for all) • Rs.2000/- annual for registration and training • Rs.2/- per grievance for maintenance • All capex and opex to be borne by the kiosk owner • Standard fees for services

  9. Lokvani – Business Model • 3 key components : • Viability • Sustainability • Replicability

  10. Available Services • Online land records (Khataunis) • Online registration, disposal and monitoring of public grievances. • Online registration, disposal and monitoring of RTI applications • Online causelists of revenue courts • IVRS/ SMS facility for complaints status • Call Centre ( Manual) for pensioners • On line status of arms license applications. • GPF Account details of basic Education Teachers. • Online tender publication/ monitoring. • Information of various government schemes/ prescribed government forms • List of different development works / Schemes / Expenditure / Beneficiaries etc. • Details of work done under MPLAD / Vidhayak Nidhi. • Allotment of funds to Gram Sabhas under different development schemes. • Allotment of Food grains to Kotedars (fair price shops). • Other useful information of public interest. • Single Window System • Caste/ Income/ Domicile Certificates • Death/ Birth Certificates • Driving Licences (Learning)

  11. Proposed Services on Lokvani • Online Electoral Rolls • Online payment of electricity, phone bills • Police station computerization / networking • Tourist Related information • Mandi rates of fruits/ vegetables/ foodgrains • Parivar register Database (Rural & Urban) • Govt employees Database • Information on educational institutions. • Health information. (All Hospitals/ Nursing Homes/ Laboratories) • Revenue Recovery Certificates (RCs) • Banking Services • Drinking Water facilities Database • Irrigation facilities • Development from MP/MLA funds • Khasra and Jamabandi records

  12. Average Income of Kiosks (from single service)

  13. Highest Earning Kiosk

  14. Kiosk – Services Offered Vs Income

  15. Kiosk – Reach of Kiosks Vs Income

  16. Kiosk – Sustainable Income

  17. Strengths of Lokvani • Total Transparency, Accountability and Easy Accessibility • Very easy monitoring of all complaints and grievances as well as the performance of the officers • 24X7 access to services • Self Sustainable PPP Model • Manipulation of records not possible • Job creation in rural areas • Bridging the digital divide • Easily replicable • A new way of interacting with the government without having to go to any government office

  18. Achievements • Successful operation despite heavy power shortage (6 to 7 hours electricity availability) • Being replicated across all the districts of UP by State G.O. dated 16th June 2005 • Accepted and extensively used by citizens • An average of 100-150 grievances being received daily • More than 60,000 grievances redressed in 1.5 years

  19. Uniqueness of Lokvani • First successful zero support based PPP model for kiosks in the country • Profit and competition can overcome power shortage, illiteracy, poverty, adverse socio-political conditions, lack of professional work culture • 60000 rural people using it in just one district • Going beyond just provision of services to make the govt. accountable and giving the citizen the right to answer

  20. Awards • Won golden icon award for outstanding performance in service delivery at 9th national e-governance conference at Kochi from government of India. • Lokvani chairman won Dataquest e-champion award at e-gov summit 2006,Delhi. • Won special mention (second place) in Public Administration category at Stockholm Challenge Awards 2006

  21. Media Coverage

  22. Constraints • Quality vs. Quantity • Mindset of government functionaries • Lack of satisfaction of meeting personally with the officer • Enclosures cannot be attached with application • Possibility of fake complaints • Sustainability

  23. How we did it

  24. How we did it Contd.

  25. Lessons Learnt • No subsidies and loans • First increase the no.of services delivered through kiosks and then increase their reach in rural areas • Kiosks must be self-sustainable and profit driven • A combination of govt. and private services to be delivered through kiosks to ensure sustainability • Better copy than reinvent the wheel • Seeing is believing • Team spirit (giving credit/appreciation/freedom) • Best is the enemy of good • Failure is the pillar of success • Strategy (calculated moves) • Use of media and politicians

  26. Role Model

  27. Our Vision

  28. Thank You • Garib Jaan ke humko na tum bhula dena • Tumhi ne dard diya hai tumhi dawa dena

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