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Tools to Achieve Performance Excellence. “Scope your Project or Process Improvement right the first time”. Dave Brucks - Executive Director of Functional Excellence at Seagate Technology Jim Nelson - Quality Assurance Manager at Loram. Agenda. Introduction & Agenda (5 min)
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“Scope your Project or Process Improvement right the first time” Dave Brucks- Executive Director of Functional Excellence at Seagate Technology Jim Nelson - Quality Assurance Manager at Loram
Agenda • Introduction & Agenda (5 min) • Project Charters (5 min) • SIPOC • Introduction (5 min) • Demonstration (10 min) • SWOT • Introduction (5 min) • Demonstration (10 min) • Questions & Answers (10 min)
Project Charters Why use? • Clarifies and aligns stakeholders: • Objective • Metrics • Scope • Roles & Responsibilities • Business Case • Dates & Milestones • Support
SIPOC Suppliers Inputs Process Outputs Customers Why use? • Gain insight on stakeholders and breadth of needs Step 1 Step 2 Step 3 Step 4 Step 5 Beginning …… End
SIPOC How? Customers first!
Key Points • SIPOC is a simple but useful tool for scoping your process and the involved elements. • SIPOC can be used in conjunction with the project charter to "kick off" project or process context and gain alignment on scope. • You can use it to define: • Who supplies or receives • What is supplied or received (information and/or material) • Importance of Who and What • The leader should facilitate appropriate dialogue and compromise to agree on. • Be realistic and rigorous with SIPOC analysis. Apply it at an agreed upon level, and supplement it with other scoping tools where appropriate. It can be wildly thorough or tame and easy
SWOT Why • SWOT is a context exercise to help identify the key internal and external factors seen as important to achieving an objective. • A SWOT analysis can be carried out for a project, product, place, industry or person. How • Brainstorm ideas on the strengths and weaknesses internal to the project, product, place, industry or person. • Brainstorm ideas on the opportunities and threats presented by the environment external to the project, product, place, industry or person. • Define a strategy that uses strengths to take advantage of opportunities, mitigates weaknesses or turns them into strengths and minimizes the threats in order to achieve the objective.
Key Points • SWOT Analysis is a simple but useful framework for analyzing your organization's strengths and weaknesses, and the opportunities and threats that you face. It helps you focus on your strengths, minimize threats, and take the greatest possible advantage of opportunities available to you. • SWOT Analysis can be used to "kick off" strategy formulation, or in a more sophisticated way as a serious strategy tool. • You can use it to get an understanding of your competitors, which can give you the insights you need to craft a coherent and successful competitive position. • The decision makers should consider whether the objective is attainable, given the SWOTs. If the objective is not attainable a different objective must be selected and the process repeated. • When carrying out your SWOT Analysis, be realistic and rigorous. Apply it at the right level, and supplement it with other option-generation tools where appropriate.
