WELCOME to WWU

1. WELCOME to WWU

2. Student Business Office Presented by Bob Putich Lynn Plancich

3. Student Business Office Student Business Office Old Main 110

4. Student Business Office Student Business Office Old Main 110

5. Student Business Office What do we do? • Assist Students in Managing their Student Account • Every student has a Student Account (online) • Tuition, Housing, Bookstore, Other • Process Payments • Online – Mail – In Person • Produce Monthly Statement of Account • Online Only – No Paper Bills • Email Notification

6. Student Business Office What do we do? • Assess Late Fees and Interest • Third Friday of Each Month • Process Student Account Refunds • Credit Balance Refund • ACH Direct Deposit to your bank account • Student Debt Counseling • Loan Repayment information • Exit Counseling • Past Due Debt Collection

7. Student Business Office What is Your Student Account? What is included Tuition, mandatory fees, on-campus housing, meal plans, bookstore charges, and most other campus charges Current Month Activity Detail and Monthly Statements Record of Payments and Saved Payment Methods Financial Aid such as Student Loans, Grants and Scholarships Refunds

8. Student Business Office What is Your Student Account? What is not included Library fees and fines Parking fees and fines Some course fees Registration is linked to Billing If you add/drop a class a charge or credit may post to your account

9. Student Business Office You do NOT get a Bill WWU does NOT send bills or invoices! Activity is posted to your Student Account and can be accessed online at any time.

10. Student Business Office Students Responsibilities Pay tuition, fees, housing and meal charges by the first day of each quarter. Pay charges resulting from schedule changes immediately. Monitor your account for miscellaneous charges throughout the quarter – Pay as you go.

11. Student Business Office Students Responsibilities Review statements posted to your student account each month. Be familiar with important dates and deadlines Communicate with other payers.

12. Student Business Office

13. PAYMENTS When is my Payment Due? Tuition and Fees Housing and Meal Plans are due the: Important Dates and Deadlines are available on the Student Business Office website www.wwu.edu/sbo First Day of each Quarter

14. PAYMENTS Avoid Late Fees, Interest and Account Holds $40 Late Fee – applied monthly 1% Interest – applied monthly Late Fee Assessment Day Third Friday of each Quarter Third Friday of each Month Quarter 1st Day of Term Late Fee Assessed Fall September 26 October 12 Winter January 8 January 25 Spring April 2 April 19

15. PAYMENTS Avoid Late Fees, Interest and Account Holds Pay Tuition and Fees by First Day of Quarter Pay Miscellaneous Charges as they occur Monitor your Financial Aid for timely payment Contact your Student Business Office

16. PAYMENTS Pay Online Quick, Easy, Convenient and Secure E-check Through CASHNet – NO fees! Credit Card MasterCard – American Express – Discover 2.75% Convenience Fee (charged by service provider not WWU) WWU does NOT accept VISA credit cards

17. PAYMENTS Other Payment Options Mail Check or Money Order (allow up to 7 days for processing) Student ID # must appear on check or money order Send to: Western Washington University 516 High St, MS-9004 Bellingham, WA 98225 In person at the Student Business Office Old Main 110, Monday-Friday 9:00am-4:30pm Cash, check or debit card Bill Pay functions like a paper check in the mail Allow 14 days when ordering GET

18. STUDENT ACCOUNT REVIEW • Students can access their Student Account by logging into their myWestern on the Western homepage. • Authorized Users can pay tuition by clicking on the Pay Bills link on the Western homepage.

19. STUDENT ACCOUNT REVIEW Here’s what the Online Student Account page looks like.

20. PAYMENTS Release for Financial Information Authorized User/Payer Your Student must set up all Authorized Users through their Student Account online Allows for SBO staff to talk with designated persons regarding financial details of your account. The required form can be found on the SBO website: www.wwu.edu/sbo

21. REFUNDS Student Account Credit Balance Refunds Students must select an Electronic Refund Option Direct Deposit to their existing bank Direct Deposit to their One Account Sign-up material will come in the US Mail Parent Plus Loan Refunds Check only Direct Refund to student or parent

22. REFUNDS

23. REFUNDS

24. DEBT COUNSELING Repayment of Federal Loans Subsidized, Unsubsidized, Parent PLUS and Perkins FAQ’s “I received more loan money than I need” “I had loans at another school” “I’m not sure who my loan servicer is” The do’s and don'ts of Alternative Loans Debt Management Exit Counseling Requirement One-on-One Advising

25. Student Business Office Important Checklist Student Business Office Checklist • Student email • Release of Financial Information Form • Miscellaneous Charge Authorization Form • Authorized User • Direct Deposit Electronic Refund • Things you and your student need take care of before your student leaves home

26. Student Business Office Important Tips Electronic notifications only WWU does not send a bill for charges on your student account Authorized User + Release of Financial Information Provides access to student financial information Important Dates & Deadlines Tuition & Housing due 1st day of each quarter Late Fees and Interest assessed third Friday of month Promissory Note and Entrance Counseling Required if you accept federal loans

27. Student Business Office Thank You! Call or E-mail Mon – Fri9:00am-4:30pm(360)650-2865 www.wwu.edu/sbo VISIT US OM 110 OPEN 9 - 4:30