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SONOMA COUNTY Vulnerability Survey Registry Week Training

SONOMA COUNTY Vulnerability Survey Registry Week Training. Jenny Abramson – Coordinator, Sonoma County Continuum of Care. What is 100,000 Homes?.

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SONOMA COUNTY Vulnerability Survey Registry Week Training

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  1. SONOMA COUNTY Vulnerability Survey Registry Week Training Jenny Abramson – Coordinator, Sonoma County Continuum of Care

  2. What is 100,000 Homes? • National movement to help permanently house 100,000 of the most vulnerable and chronically homeless individuals and families in the country by July 2014 • 237 communities; 90,046 people housed • Targets top 50 communities with more than 1,000 persons living outside • http://100khomes.org/press/100000-homes-housing-the-homeless-saves-money

  3. What is a Registry Week? • 3-Day Street Outreach blitz • Identify and connect with vulnerable and chronic homeless individuals on a personal level • Develop deeper knowledge of who is at greatest risk living outside, so we can help them get housing & services

  4. Why is this Important? • On any given night, 3,300 people sleep outside • Emergency Shelter beds and other emergency solutions fall far short of the need • Identifies those who are most likely to die outside • Goal for Registry Week: 1,700 interviews!! • Creates new ways of breaking down silos and working together to end homelessness

  5. VOLUNTEERS!

  6. Consent & Confidentiality Forms • Required to sign before participating in the Survey • Submit to your Deployment Captain when you arrive at site

  7. Survey Teams • You will find out the morning of Day 1 • Teams will be kept together as much as possible during the week • A Team consists of: A Consumer Guide & 1-2 Volunteers

  8. Maps will be provided for each team

  9. Tips on Finding People to Survey • Go behind buildings- don’t just drive past the fronts • Go into 24-hour businesses & ask if they see homeless people • Ask police officers or park staff if they know of unsheltered homeless people in the area • Ask homeless people if they know others

  10. Interview Process: General Introductions • Who are you? • “Hello, my name is ____________ and I am a volunteer for Sonoma County. We are asking everyone a few questions about their housing situation. Your answers are entirely confidential. Would you be willing to participate?” • STRESS CONFIDENTIALITY! • Explain they may skip or end the survey at any time

  11. Gifts & Incentives • Offer every unsheltered person something to eat, even if they refuse to participate • DO NOT USE AS A BARGAINING TOOL • $5 grocery cards for those who participate • Information and Referral Materials

  12. Participant Consent Form • FIRST STEP BEFORE ASKING ANY QUESTIONS!

  13. Consent for Interview • We are here today to talk to you about your housing and service needs. All of the information we collect is completely confidential. Your location will not be shared with law enforcement. We are doing this study to find out about the health status of homeless people in Sonoma County, so we can design services to better help people. • If you give us permission, we will ask you some questions today for about 10 minutes and take a picture of you so we can identify you at a later date. These questions are about your health and housing and we will also ask for your social security number. By participating in the interview you give permission to the Sonoma County Continuum of Care to provide your information to authorized agencies for the purpose of furthering services and housing in this community. • Some of the questions we ask might make you feel uncomfortable or be upsetting. If you feel uncomfortable or upset during the interview, you may ask the interviewer to take a break or to skip any of the questions. The information that you tell us during the interview will be stored in a secure database and also be shared with outreach workers and case managers who will follow up with you for services. All of your information will be kept secure and individuals who will see it have signed confidentiality waivers and will not share your information. • You can skip any questions you do not want to answer, end the interview at any point, or choose to not have your picture taken. At anytime you can request that your information be removed from the database. We will give you a $5 food card at the end of the interview to thank you for your time. No one will be upset or angry if you decide not to be interviewed today. • SIGN BELOW IF AGREEING TO BE INTERVIEWED • Your signature (or mark) below indicates that you have read (or been read) the information provided above, have gotten answers to your questions, and have freely chosen to be interviewed. By agreeing to be interviewed, you are not giving up any of your legal rights.

  14. Vulnerability Index (VI-SPDAT) • One is to be completed for each individual – including family members present • 4 pages • Homelessness History & Risks • Daily Functioning • Health Status • Core Demographics • Teams are responsible for collecting &returning the Vulnerability Surveys to Deployment Captains at the end of each morning

  15. RISKS SECTION

  16. DAILY FUNCTIONING SECTION

  17. HEALTH CONDITIONS SECTION

  18. HEALTH CONDITIONS SECTION

  19. HEALTH CONDITIONS SECTION

  20. SCORING EMBEDDED IN DATABASE – SURVEYORS WILL NOT SCORE

  21. Photographs • Why do we need a picture? We want to be able to put a face to a name & connect individuals to services • How to take the photo: • Use a smartphone • Take the picture • Use the ID number at the top of the VI and use that as the subject in the email • Then email to your Data Team Leader

  22. asiegenthaler@srcharities.org

  23. Types of Photographs Accepted • Photo of the person • Drivers License • State ID • Passport • Taking a picture with the participant • IF PARTICIPANTS DO NOT WANT THEIR PICTURE TAKEN, MOVE ON.

  24. Participants Refusing the Survey • Tally Sheet • Record individuals you are unable to speak with • Record individuals who do not want to participate • Do not add people to the Tally Sheet if you interview them • The Team must hand in the sheet at the end of the night

  25. COME BACK! • Teams will return to deployment sites at 8 a.m. • Breakfast will be provided for all volunteers • Share what you saw!

  26. STREET OUTREACH BASICS:Approaching a Participant • No more than 2 people should approach a participant • Could scare them away • Could feel intimidated and become resistant • Be aware of your verbal/nonverbal cues • Language • Body language • Could portray a different message

  27. Approaching a Participant • Be respectful • Approach participants like you are in their home: You are in their living space • DO NOT PROMISE HOUSING OR HINT THAT HOUSING IS AVAILABLE IF THEY PARTICIPATE!

  28. Explaining the Survey • Use simple terminology • Set time limits • Listen carefully for information • Do not rush participants – they may become frustrated and agitated • Give people time to answer, or re-word the question

  29. Mental Health • Common symptoms • Participants may hear voices and/or see things that are not really there • Schizophrenia • Delusions (government, etc.) • Frustration and agitation for no apparent reason • Trauma • Post Traumatic Stress Disorder

  30. Safety • Be aware of changing tensions in participants • If a participant gets louder, adjust your tone • Consider personal space • Stay with your team • If you feel uncomfortable at any time, END THE SURVEY! • Know when to stop and remove yourself

  31. THANK YOU! • Contact: • Jenny Abramson, Continuum of Care Coordinator & Vulnerability Survey Project Lead • (707) 565-7548 • During Registry Week only: (707) 953-6319 (cell) • Jenny.Abramson@sonoma-county.org

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