Memphis Registry Week Volunteer Training

1. Memphis Registry WeekVolunteer Training Tuesday, October 2, 2012 12:00 – 1:00 pm Calvary Church

2. Plans for the Training • Welcome – Chere Bradshaw • Logistics and Forms We Need From You – Katie Kitchin • Community Solutions, the 100,000 Homes Campaign and the Vulnerability Index – Chere • Homelessness in Memphis and Description of Resource Card – Katie • Overview of Surveying Plans Surveying Tips, Guidance, and Safety – Ursula Thomas/Tara Austin • Wrap-up and End at 1:00

3. Forms We Need From You First Form: • Registry Creation - Acknowledgement of Registry Volunteer Responsibility, Express Assumption of Risk, and Express Release of Liability Second Form: • Confidentiality Agreement Third Form: • Photography Consent

4. 4

5. What is the 100K Homes Campaign? • A movement of communities with the shared aim of finding and housing 100,000 of the most long-term and vulnerable homeless people in America by July 2013

6. Communities

7. Progress

8. National Partners

9. 100k Homes Model

10. Vulnerability Index More than 6 months homeless AND at least one of the following: End Stage Renal Disease History of Cold Weather Injuries Liver Disease or Cirrhosis HIV+/AIDS Over 60 years old 3 or more emergency room visits in prior three months 3 or more ER or hospitalizations in prior year Tri-morbid (mentally ill+ abusing substances+ chronic medical problem) 10

11. Homelessness in Memphis

12. Memphis Homeless Population • Number homeless on Jan. 24th 2012 (PIT): 2076 • Unsheltered has increased from 83 in 2008 to 326 in 2012 • Chronically homeless increased from 53 in 2009 to 255 in 2012 • PSH units designed to address rising chronic homelessness increased by 155% • Those most in need are unable to access our housing units.

13. Overview of Surveying Plans

14. Memphis Community Registry Week • Surveying Wednesday-Friday, 5-8 am! • Data Entry each day at Calvary: 7:00 – 9:00am • Data analysis completed by Tuesday 10/13 • Media briefing TBD

15. Overview of Surveying Plans • Surveying Team Boxes and Folder Contents • Includes map of your geographic assignment • Daily Schedule and Responsibilities • Roles of Team Leaders and Team Members • Addressing Safety Concerns • What to Do if You Need Assistance

16. Contents of Team Boxes • Clipboards • Flashlights / Batteries • Pens • Gift Cards - $5 McDonalds • “Sorry we Missed You” • “Reminder of Surveying Steps” • Surveying “Do’s and Don’ts” • Leave your names tags in the box each day!

17. Daily Schedule and Responsibilities • See Outline of Surveying Shift and Steps in the Survey Process handout in your packet • Phase I: Starting Your Surveying Shift • Phase II: Implementing the Survey • Phase III: Return to Volunteer Headquarters and De-Brief • Team Structure- Leaders and other Roles: Proofreaders, Picture Downloaders, Muses

18. Roles of Proofreaders • Check each survey for legibility and completeness • Work with interviewer to resolve any issues • Notify Team Leader when all are complete, and Team is ready for de-briefing

19. Roles of Picture Downloaders • Official laptops will be set up at front tables • Work with Headquarters Volunteer to download and name photos • Delete from cameras once saved to laptops • Will need to bring surveys with you for naming saved photos correctly

20. Roles of Muses • Post or Tweet about your Team’s experiences • Share your feelings and experiences with the world! • Don’t share confidential information or survey participant photos • Post on Facebook - 100K HOMES Memphis 100!

21. Safety • Buddy System • Clothing/possessions • Trust your instincts – leave yourself an out • Safe and respectful distance • Tents and cardboard boxes • When to call 9-1-1 • What if someone is really hurt? • Dogs

22. What to Do if You Need Assistance • Volunteer Headquarters for Logistical issues (e.g., out of supplies or surveys) or as other non-emergency issues come up: Katie Kitchin: (901) 494-2333 Chere Bradshaw: (901) 246-9892 • Serious Emergencies call : 911

23. Questions? What If’s? ?

24. Steps in the Process • Follow along Steps in the Survey Process handout in your packet • Also see Reminder of Steps in the Surveying Process half-pager in you Team Box • Not every interaction will follow exact order • Who to survey & who not • Guidance regarding waking people up

25. Steps in the Process • Explain Consent and Obtain Signatures • What to do if someone refuses • Survey • Take Photo(s) of Person and ID/Paperwork • Provide Info Regarding Programs and Services •  Provide $5 McDonalds Gift Card •  Take a Photo of Person then Photo of Survey •  Mark Your Map

26. Surveying Do’s • Introduce yourself and explain what you are doing • Be sincere and thank people for their time • Remain calm and de-escalate any tense situations

27. Surveying Do’s • Keep aware of your surroundings • Stay out of tight or enclosed spaces • Maintain appropriate distance • Honor requests to not participate, to skip questions, to not have photos taken

28. Surveying Do’s • Provide people with fast food gift card and resources information • Approach if uncertain about homelessness • Dress appropriately, wear bright-colored or white clothing, comfortable shoes, not too many accessories

29. Surveying Do’s • Carry ID and a cell phone with you, but leave other valuables behind • Check with Team Leader and refer to the contact numbers provided if you need assistance of any kind

30. Surveying Don’ts • Touch people to wake them up • Invade personal space • Mandate participation in the survey or photos • Panic • Put anyone in danger • Be judgmental • Promise housing or services

31. Surveying Don’ts • Give money or offer rides • Deviate from the survey • Separate from your team • Use fancy technology (e.g., iPhones) in front of survey respondents • Wear all black • Share any confidential info or photos of participants

32. Body Language • Don’t crowd anybody • Aim for 45 degree angle when surveying

34. Bad Picture

35. Good Picture

36. Cameras and Flashlights • Raise your hand if you are able to bring a camera! We need at least one digital camera per team. • Also bring cords for downloading photos! • Does every Team have enough?

37. Questions? What If’s? ?

38. Practicing the Survey

39. Practicing the Survey • Introducing Yourself and Explaining What You’re Doing • Explaining the Survey Consent Form • Practice of the Survey Questions – Discussion and Questions

40. Consent Explanation • Read through the Consent for Interview page (first page of survey tool) • What are the key points to explain?

41. Key Points to Explain • Asking questions about health and housing • Participation is voluntary • Will ask for SSN and for permission to take photos • Can skip any questions • $5 food card as thanks • Information will be stored and kept safe • Information will be shared based on their agreement • Persons receiving info will treat it confidentially

42. Consents • Agree to participate • Agree that information may be shared for purposes of follow-up contact and/or for planning services and housing • Agree that information may be shared for performing research activities

43. Photo Consents Can come back to ask about photo consent signatures at end of survey • Agree that photo can be taken and saved • Agree that photo can be used in public materials • Agree that photos can be taken of ID / paperwork

44. Remaining Questions? ?

45. Wrap-up and Reminders • Put your lanyards with nametags in Team box • Can leave flashlights and/or cameras in box • Bring your camera (and cord for downloading) and/or flashlight if you volunteered to do so! • Can review materials from folder at home tonight, or leave in Team box • See you no later than 4:45 am tomorrow!

46. Thank you!