Listening

1. 3 Listening

2. Hearing Listening The vibration of sound waves on the eardrums and the firing of electrochemical impulses in the brain. • Paying close attention to, and making sense of, what we hear.

3. Appreciative Listening Listening for pleasure or enjoyment.

4. Empathic Listening Listening to provide emotional support for the speaker.

5. Comprehensive Listening Listening to understand the message of a speaker.

6. Critical Listening Listening to evaluate a message for purposes of accepting or rejecting it.

7. Four Causes of Poor Listening • Not concentrating • Listening too hard • Jumping to conclusions • Focusing on delivery and personal appearance

8. Spare “Brain Time” The difference between the rate at which most people talk (120 to 150 words a minute) and the rate at which the brain can process language (400 to 800 words a minute).

9. How to Become a Better Listener • Take listening seriously • Resist distractions • Don’t be diverted by appearance or delivery

10. How to Become a Better Listener • Focus your listening • Develop note-taking skills • Suspend judgment

11. Active Listening Giving undivided attention to a speaker in a genuine effort to understand the speaker’s point of view.

12. Focus Your Listening • Listen for main points • Listen for evidence • Listen for technique