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Enhancing Public Services Through Community Scorecards in Malawi

This research explores the impact of Community Score Cards Programme in Malawi, focusing on citizen demand, information provision, and action by service providers. While showing examples of change like teacher housing construction in Mulanje and Kasungu districts, it also highlights the need to consider shared responsibilities, traditional chiefs' influence, and effective implementation for service delivery improvements.

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Enhancing Public Services Through Community Scorecards in Malawi

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  1. More than simply ‘demand’ The use of community score cards for public services, Malawi Leni Wild – Research Fellow Daniel Harris – Research Officer 16 January 2012

  2. Community Score Cards Programme • Pilot operating in eight districts spread across the three main regions of Malawi • Led by Plan Malawi, with Action Aid Malawi and the Council for Non-Governmental Organisations in Malawi • Implemented by locally-based CSOs • Theory of change based on citizen demand, provision of information and action by duty-bearers (service providers and district officials)

  3. Understanding CBMP impact • Some concrete examples of change… • Construction of teacher housing, Mulanje and Kasungu Districts • Changes in FISP market management in Kasungu District …but not necessarily driven by the citizen-led /rights/duty-bearers model (different kinds of change)

  4. Multiple channels to service delivery improvements

  5. More than just demand? • Community scorecards have the potential to result in improved service delivery • But framing them only as mechanisms to strengthen voice and demand sells these initiatives short • Also need to consider: - Recognition of shared responsibilities - Working with institutions and actors which have influence on the ground (traditional chiefs) - The use of implementers effective as brokers or facilitators

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