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Transforming Government

Explore the evolution of e-government, from online content to transaction-based websites, rationalization/integration, and global collaboration. Learn about the Bush Administration's PMI guiding principles and the goals of citizen-centered, results-oriented, and market-based e-government. Discover the various e-government initiatives and the drivers and barriers to further change. Research opportunities and resources are also highlighted.

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Transforming Government

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  1. Transforming Government Jane E. Fountain Director, National Center for Digital Government (supported by the National Science Foundation) Associate Professor, John F. Kennedy School of Government, Harvard University

  2. Evolution of E-Government • On-line content (information and few services) • Transaction-based websites (more services) • Rationalization/Integration • G-G, intergovernmental, global, public/private • Participative e-government?

  3. Bush Administration PMI Guiding Principles • Overall: • Citizen-centered, not bureaucracy-centered • Results-oriented • Market-based, actively promoting rather than stifling innovation through competition • E-Government: • Create easy-to-find single points of access to government services for individuals • Reduce the reporting burden on businesses • Share information more quickly and conveniently within and between federal, state, local and tribal governments as well as globally and with NGOs • Automate internal processes to reduce costs internally, within the federal government

  4. E-Government Management Structure OMB Agencies

  5. EZ Tax Filing – Treasury GovBenefits – Labor Online Access for Loans – Education USA Service – GSA Consolidated Health Information – HHS Federal Asset Sales – GSA International Trade Process Streamlining – Commerce One-Stop Business Compliance -- SBA Online Rulemaking Management – Transportation Simplified Tax and Wage Reporting System – Treasury Disaster Management -- FEMA E-Grants -- HHS E-Vital -- GSA Geospatial One-Stop -- Interior Safecom -- FEMA Disaster Management E-Clearance – OPM E-Payroll – OPM E-Records Management – NARA E-Training – OPM E-Travel – GSA Enterprise HR Information – OPM Integrated Acquisition Environment – GSA Recruitment One-Stop – OPM E-Authentication -- GSA 25 Federal E-Govt Initiatives

  6. Drivers to Further Change • Rationality/standardization • Efficiency • Access • Anticipated cost savings • Private sector pressure • Global pressure

  7. Barriers to Further Change • Privacy and security • Cost • Scale • Agency autonomy • Democratic values embedded in the bureaucratic state • Representation • Jurisdiction • Accountability

  8. Research Needed • Applied social science and management research: organizational and institutional analysis, democratic theory, economics of information, portfolio mgt., project mgt. • Cross-national comparative research • National Science Foundation leadership • National Center for Digital Government • http://www.ksg.harvard.edu/digitalcenter

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